Marco Bahena
DeSoto
Summary
Dynamic manager with a proven track record at Jalapenos Lemon Pepper, excelling in team leadership and conflict resolution. Expert in inventory control and strategic decision-making, I successfully enhanced brand visibility through innovative marketing plans and memorable catering services, driving profitability while fostering a positive work environment.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Manager
Jalapenos Lemon Pepper
12.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
Bar Staff Member
Cancun's Ameri Mex
01.2020 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed creative bar menus and drink recipes by researching trends.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Waxahachie High School
3001 US Hwy. 287 Bypass Waxahachie, TX 7516705-2015
Skills
- Customer service
- Team leadership
- Effective Time Management
- Strategic Decision-Making
- Staff training
- Client Relationship Development
- Conflict resolution
- Inventory control and record keeping
- Strong multitasking
- Cleanliness and hygiene
- Handling difficult customers
- Stock Inventory Oversight
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Jalapenos Lemon Pepper
12.2024 - Current
Bar Staff Member
Cancun's Ameri Mex
01.2020 - 12.2024
High School Diploma -
Waxahachie High School
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