ARIANA BALAZHI
Bettendorf
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Ariana's Cafe
Aledo, IL
02.2017 - Current
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Established good customer relations and excellent service to build and retain loyal customers
- Stocked server areas with supplies before, during and after shifts.
Sales Associate
Younkers
Davenport, IA
10.2015 - 11.2016
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Front Desk Receptionist
Shaping You
Vinton
01.2013 - 09.2015
- Scheduled and confirmed appointments
- Sorted incoming mail and directed to correct personnel each day
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Maintained front office cleanliness and organized supplies to increase productivity
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Certified Nursing Assistant -
Eastern Iowa Community College District
09.2019
Business -
Eastern Iowa Community College District
09.2018
High School Diploma -
Penn Foster High School
05.2009
Skills
- Ability to Work in a Team
- Fast Learner
- Communication
- Ability to Work Under Pressure
- Customer Service
- Management Skills
- Dedicated team player
References
- Carol Lopez Gator, Shaping You - Owner, 727-204-0500
- Larry Jackson, Eastern Iowa Community College-Advisor, 815-441-0206
- Steve Akiti, Ariana's Cafe-New Owner, 309-756-6704
- Britney Powers, Ariana's Cafe - Head Server, 563-279-4887
Certification
- Certified Nursing Assistant
Timeline
Manager
Ariana's Cafe
02.2017 - Current
Sales Associate
Younkers
10.2015 - 11.2016
Front Desk Receptionist
Shaping You
01.2013 - 09.2015
Certified Nursing Assistant -
Eastern Iowa Community College District
Business -
Eastern Iowa Community College District
High School Diploma -
Penn Foster High School