Kyle Burns
Scottsdale
Summary
Motivated leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dependable Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
MANAGER
Modern Market Eatery
01.2021 - 07.2024
- Monitored employee productivity to provide constructive feedback and coaching
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Established and enforced clear goals to keep employees working collaboratively
- Resolved customer complaints and adjusted policies to meet changing needs
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Maintained positive working relationship with fellow staff and management
- Oversaw quality control to identify inconsistencies and malfunctions
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
SHIFT LEAD
Modern Market Eatery
01.2021 - 07.2024
- Completed opening and closing duties to facilitate business operations
- Coached and trained employees and managed daily work assignments to enhance operations
- Resolved customer complaints and reported issues to senior management
- Upheld company standards and compliance requirements for operations
- Assisted in the training of new employees
- Monitored employee performance and provided feedback on areas for improvement
- Responded to customer inquiries and complaints in a professional manner
- Handled cash register transactions accurately while providing excellent customer service
- Implemented company policies consistently across all shifts
- Supervised staff during shift changes and ensured transition went smoothly
- Enforced store policies regarding returns, exchanges, refunds, discounts
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Checked orders for quality and completeness
- Oversaw quality control to identify inconsistencies and malfunctions
Education
Paradise Valley High School
05.2022
Paradise Valley High School
05.2022
Paradise Valley High School
12.2021
Paradise Valley High School
12.2018
Paradise Valley High School
12.2018
Skills
- Creativity
- Adaptability
- Ability to Work Under Pressure
- Leadership
- Fast Learner
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Computer Skills
- Guest Service
- Work Delegation
- Conflict Resolution
- Team Motivation
- Rules Enforcement
- Assigning Work
- Problem-Solving
- Shift Checklists
- Client Service
- Strong Verbal and Written Communication
- Customer Service Management
- Quality Inspections
- Staff Development
- Team Leadership
Timeline
MANAGER
Modern Market Eatery
01.2021 - 07.2024
SHIFT LEAD
Modern Market Eatery
01.2021 - 07.2024
Paradise Valley High School
Paradise Valley High School
Paradise Valley High School
Paradise Valley High School
Paradise Valley High School
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