Ariana Bollo Moran
Miami
Summary
Dynamic Sales and Financing Manager with a proven track record at Acceptance Now/Acima, excelling in sales, debt management and customer service. Expert in driving sales through effective communication and relationship building, consistently achieving sales goals while resolving customer concerns. Skilled in training teams and promoting financing options to enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales and Financing Manager
Acceptance Now/Acima
02.2021 - Current
- Manage and promote financing plans, clearly explaining terms and benefits to customers to drive sales and approvals.
- Consistently close sales by matching customers with monthly payments and various term options that meet their needs.
- Handle customer accounts, including payments, questions, account updates and follow-ups.
- Resolve Escalated and upset customer concerns professionally, maintaining customer satisfaction and brand reputation.
- Train and support coworkers on financing options, compliance, and customer service best practices.
- Collaborate with vendor management to meet monthly sales, collections, and customer service goals.
Store Manager
Chiffino Shoes
02.2019 - 02.2021
- Oversee daily store operations, including sales performance, customer service, inventory, and visual merchandising.
- Lead, train, and motivate a team fo sales associates to meet and exceed sales goals.
- Monitor inventory levels, process and receive shipments.
- Manage cash handling, opening/closing procedures, and daily sales reports.
Education
Associate of Science -
Miami Dade College
Miami, FL12-2026
High School Diploma -
Felix Varela Senior High School
Miami06-2016
Skills
- Management
- Sales
- Debt Management
- Marketing
- Customer Service & Conflict Resolution
- Time management & Organization
- Scheduling & Payroll
- Relationship Building
- Financing & Credit Programs
- Communication & Negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Financing Manager
Acceptance Now/Acima
02.2021 - Current
Store Manager
Chiffino Shoes
02.2019 - 02.2021
Associate of Science -
Miami Dade College
High School Diploma -
Felix Varela Senior High School