Ariana Catino
Worcester,MA
Summary
Exceptional experience in customer service in retail. Working in fast paced environments, handling many tasks at once, I have excelled in maintaining constant customer interactions and understanding. At home, I have provided extra extraordinary care for a range of different animals. From nursing back to health a chronically sick ferret, recognizing unusual behaviors in kittens to prompt early diagnoses, and aiding in the care of a dog who is disabled, I put all animals above my own to provide the best nurturing, safe, and affectionate presence I am capable of.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Associate
Kohls Department Store
Worcester, Massachusetts
11.2024 - Current
- Assisted customers with product inquiries and provided relevant information.
- Processed transactions accurately at the cash register.
- Maintained store organization and ensured product displays were appealing.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
Saint Paul Diocesan
Worcester, MassachusettsSkills
- Friendly customer service interactions
- Identifying behavior patterns in animals
- Handling sick animals and feral/shy animals
- Cleanliness and organization
- Indulging in customers’ needs and organizing solutions
Timeline
Customer Service Associate
Kohls Department Store
11.2024 - Current
Saint Paul Diocesan