Ariana Cubillo Carrillo
Escondido,CA
Summary
Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed goals demonstrated over 9 years of financial industry expertise.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Bank of the West
06.2022 - Current
- As the assistant branch manager I am responsible for handling daily transactions , I identify client financial needs and develop new relationships on a daily basis
- I act as the Branch Manager in leu of my management when needed
- I am second command in helping with hiring processes, mentorship to Junior branch staff and help them into building their own skills
- As an assistant branch manager each day is never the same , I deal with not just customer service but the operational side
- I support the branch by opening personal and business accounts , credit cards , and refer to partners.
Digital Banking Remote Specialist
Contact Center Personal, U.S. Bank
09.2021 - 05.2022
- Worked with multiple monitors, digital platforms and different software systems to answer incoming
- English and Spanish customer concern calls with professionalism and courtesy
- Properly demonstrated genuine customer interest to diagnose customer needs, and focus
- Along with presenting digital banking options to fulfill their everyday financial transactions
- De-escalating difficult situations by taking ownership of call from start to finish and guiding them through troubleshooting U.S Bank company website/mobile app
- Understood and strived to meet and exceeded call center expectations, metrics, and customer service.
Personal Banker I
Comerica Bank
03.2020 - 10.2020
- Contributed to the overall banking center success by committing to banker-readiness, conducted marketing activities leading to revenue growth in loans, deposit accounts, contributing to the prescribed customer experience levels, by maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas
- Worked together with an entire successful Team by referring to partners.
Personal Banker-Small Business Specialist/MOD
Chase Bank
03.2016 - 03.2020
- As a personal banker my role was to help customers meet their banking necessities and help them achieve their financial goals
- By providing exceptional customer service to all customers who visited branch and by phone
- Opened personal and business accounts, recommended products and services
- Responsible to follow all company guidelines and policy and procedures to ensure there were no account opening errors and safeguard our customers and company information
- Played a big part of being the digital adopter when needed, worked with team and branch manager to achieve branch goals
- Took the responsibility and skill of becoming Manager on duty to manage branch in lieu of Branch Manager when out of office.
customer service
TELLER, CHASE BANK
11.2014 - 03.2016
- Provided exceptional, , assisted customers with deposits, withdrawals, and payments
- Worked as a team with staff to achieve OSAT goals, worked the lobby as a digital adopter to help educate customers with easy ways to complete their financial transactions
- Was assigned TCD custodian to manage cash flow at Teller window
- Assisted branch manager with anything needed and helped other surrounding branches when in need of staff help
- Worked a development plan to become a Personal
- Banker.
Education
High School Diploma -
Orange Glen High School
Escondido, CASkills
- Relationship building and management
- Audit preparation
- Profit and loss management
- Banking
- Customer retention
- Staff Development
- Sales expertise
- Operations management
- Staff education and training
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Bank of the West
06.2022 - Current
Digital Banking Remote Specialist
Contact Center Personal, U.S. Bank
09.2021 - 05.2022
Personal Banker I
Comerica Bank
03.2020 - 10.2020
Personal Banker-Small Business Specialist/MOD
Chase Bank
03.2016 - 03.2020
customer service
TELLER, CHASE BANK
11.2014 - 03.2016
High School Diploma -
Orange Glen High School