Bianca Perry
Maricopa,AZ
Summary
Experienced Office Professional with over 11 years of Financial Analysis in multiple Industries. Highly focused and result-oriented in support complex, deadline-driven operations; able to identify goals and prioritize and resolve issues quickly while meeting or exceeding deadlines. Eager and willing to adapt to new situations and team player.
Overview
16
16
years of professional experience
Work History
KYC/AML Quality Assurance Analyst
Bank Of The West
Tempe, AZ
06.2020 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Monitored process checks for proper completion and correct frequency.
- Monitored High, Medium and Low Risk customers and Business to be sure we are in Government Compliance.
Officer; AML Analyst
Bank Of America
Chandler, AZ
02.2012 - 06.2020
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Assisted with Customer escalations
- Handled Global Account Closure communications
- Built Policy and Procedures for training purposes
- Trained new employees on the floor being sure all Government Policies were being implanted while handling Customer profiles and stay in Compliance.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
Mortgage Servicing Specialist II
Bank Of America
Chandler, AZ
03.2014 - 02.2020
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Education
Bachelors in Business With Minor in Accounting - Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
Skills
- Data Capture and Analysis
- Adaptability and Flexibility
- Attentive and Observant
- Quality Issue Identification
- Audit Assistance
- Technical Analysis
- Improvement Recommendations
- Quality Assurance Requirements
- Timelines and Milestones
- Team Meetings
Timeline
KYC/AML Quality Assurance Analyst
Bank Of The West
06.2020 - Current
Mortgage Servicing Specialist II
Bank Of America
03.2014 - 02.2020
Officer; AML Analyst
Bank Of America
02.2012 - 06.2020
Bachelors in Business With Minor in Accounting - Business
Maricopa Community Colleges - Mesa Community College
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