Ariana Cuellar
Parrish,FL
Summary
Experienced Receptionist offering excellent skills in patient relations and office management. Skilled using Zenoti appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient and client flow. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.
Overview
6
6
years of professional experience
Work History
Medical Spa Receptionist
Venus Med Spa
Sarasota, FL
04.2023 - Current
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Maintained records by recording, obtaining and updating personal and financial information.
- Scheduled appointments for nurse visits and procedures using desktop calendar software.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Filed and retrieved patient records for provider.
- Enhanced office efficiency by handling high volume of callers per day.
- Received, recorded and filed medical payments by check, cash and credit card.
- Organized paperwork such as charts and reports for office and patient needs.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Cashier
Costco
Bradenton, FL
05.2019 - 01.2023
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Front Desk Receptionist
Sun Discount Pharmacy
Sarasota, FL
07.2018 - 05.2019
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Palmetto High School
Palmetto, FL03.2018
Skills
- Appointment Scheduling
- Critical Thinking
- Cleaning and Sterilizing
- Administrative Tasks
- Organization and Time Management
- Customer Service
- Verbal and Written Communication
- Invoice Preparation
- Data Entry Software
- Detail-Oriented
- Adaptable and Flexible
- Cash Handling
- Computer Proficiency
- Social Media Marketing
Timeline
Medical Spa Receptionist
Venus Med Spa
04.2023 - Current
Cashier
Costco
05.2019 - 01.2023
Front Desk Receptionist
Sun Discount Pharmacy
07.2018 - 05.2019
High School Diploma -
Palmetto High School
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