Ariana Dehnashi
Palm Bay,FL
Summary
Proven track record in enhancing patient and customer satisfaction at Dental Partners of Melbourne through meticulous attention to detail and exceptional organizational skills. Skilled in HIPAA compliance and customer service, consistently improving patient relations and streamlining insurance verification processes. Achieved significant improvements in appointment scheduling efficiency and patient care coordination.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Dental Partners of Melbourne
11.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Customer Service Representive
Percepta
01.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
Best Computer Tech
03.2019 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Organizational Management
Eastern Florida State College
Palm Bay, FL08.2023
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Medical Terminology
Timeline
Patient Care Coordinator
Dental Partners of Melbourne
11.2023 - Current
Customer Service Representive
Percepta
01.2021 - 11.2023
Administrative Assistant
Best Computer Tech
03.2019 - 02.2020
Bachelor of Science - Organizational Management
Eastern Florida State College
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