Ariana Draper
DALLAS,TX
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Draper Tech SMLLC
01.2016 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to daily walk-in traffic averaging 100 daily.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed approximately 200+ data entry tasks daily with accuracy and efficiency.
- Served as liaison between customers and tech support teams when needed.
Asst. Retail Supervisor
Goodwill N.R.M
01.2020 - 07.2020
- Began as CSR Promoted to Management within 30 days
- Maintained operational readiness with smooth handling of opening, shift change and closing tasks
- Maintained store merchandising standards, verifying appropriate stock levels, correct promotional signage and adherence to schematics
- Protected store funds, counting drawers before and after shifts and preparing daily deposits
- Enforced store policies and implemented corrective actions with employees
- Authorized special actions for returns, exchanges and refunds.
Contact Center Agent (Temp)
CO-OP Financial
06.2015 - 12.2015
- Maintained composure and demonstrated calm , professional position while adapting to difficult situations
- Maintained excellent call stats on automated dialer 300+ daily, using scripts and effective communication skills to control calls
- Verified account information and personal data to maintain security and confidentiality
- Assisted customers with answering inquiries regarding their bank accounts.
Tech Support Agent (Temp)
AT&T U Verse
06.2014 - 03.2015
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Guided users with troubleshooting using diagnostic tools
- Diagnosed and resolved technical hardware and software issues
- Upsold and cross-sold value-added products and services to 300+ callers
- Improved user performance by providing training in hardware and software use
- Helped users via telephone to diagnose and triage problems.
Customer Care Agent |Titles Clerk (Temp)
Capital One Auto Finance
02.2014 - 03.2015
- Processed payments for license fees
- Resolved complex technical customer queries using excellent critical thinking and product knowledge
- Handled multiple responsibilities simultaneously and balanced priorities to maintain high levels of customer satisfaction
- Achieved first call resolution for majority of 300+ customer contacts using expert knowledge of services and internal systems daily.
Education
Diploma -
Duncanville Highschool
Duncanville, TX06.2008
Skills
- 70WPM
- 10-Key Entry
- Cultural Competence
- Empathy and Emotional Intelligence
- Conflict Resolution and Problem-Solving
- Effective written and verbal communication
- Team Building
- Workload Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Accuracy and Attention to Detail
Initials
AD
Timeline
Asst. Retail Supervisor
Goodwill N.R.M
01.2020 - 07.2020
Independent Contractor
Draper Tech SMLLC
01.2016 - Current
Contact Center Agent (Temp)
CO-OP Financial
06.2015 - 12.2015
Tech Support Agent (Temp)
AT&T U Verse
06.2014 - 03.2015
Customer Care Agent |Titles Clerk (Temp)
Capital One Auto Finance
02.2014 - 03.2015
Diploma -
Duncanville Highschool