Ariana Dumadag
Marysville,WA
Summary
Motivated Service Worker with excellent social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Addicted Espresso
Everett, Washington
03.2020 - Current
- Interacted with diverse customers to promote a fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Repeatedly achieved daily and monthly sales goals.
- Controlled frequent lines with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Completed successful daily cash audits to correctly balance drawers at end of each shift.
Barista
Starbucks
Marysville, WA
03.2018 - 03.2020
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and rules.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Education
Associate of Science -
Everett Community College
Everett, WA06.2020
Certification of Dental Assisting -
Pima Medical Institute
Seattle, WA05.2021
Skills
- Credit Card Transactions
- Resolving Complaints
- Overcome Stressful Situations
- Customer Satisfaction
- Ability to Adapt
- Daily Cash Management
- Cash Register Operation
- Stocking Supplies and Retail Products
- Hospitality and Professionalism
Timeline
Barista
Addicted Espresso
03.2020 - Current
Barista
Starbucks
03.2018 - 03.2020
Associate of Science -
Everett Community College
Certification of Dental Assisting -
Pima Medical Institute