Summary
Overview
Work History
Education
Skills
Timeline
Barista

Patty Lopez

Customer service associate
San Diego,CA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
San Diego , CA
04.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepared eye-catching, creative latte art to please customers.
  • Cleaned counters, machines, utensils and seating areas daily.

Beverage-cart-attendant

Eaton Canyon Golf Course
Pasadena, CA
02.2019 - 04.2020

In a prompt, efficient, and professional manner provides a convenient method for members and guests to

obtain food and beverage items while out on the course

Confirms beverage cart is fully operational before starting rounds on the course

Stocks and cleans beverage cart throughout the day

Maintains and exhibits knowledge of proper golf course etiquette

Ensures guests are attended to in a prompt, efficient and personalized manner

Valid driver's license

Incorporates safe work practices in job performance

Server

The Cheesecake Factory
Pasadena , CA
04.2019 - 01.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelors - Sociology

California State University Los Angeles
City Of Los Angeles, CA
08.2018

Skills

  • Hospitality and Professionalism
  • Workstation Maintenance
  • Credit Card Transactions
  • Communications Strategies
  • Coordinating Orders
  • Equipment and Store Cleaning
  • Menu Memorization

Timeline

Barista

Starbucks
04.2022 - Current

Server

The Cheesecake Factory
04.2019 - 01.2020

Beverage-cart-attendant

Eaton Canyon Golf Course
02.2019 - 04.2020

Bachelors - Sociology

California State University Los Angeles
Patty LopezCustomer service associate