Victoria Longjohn
LADD Inc
Hartford,MI
1
Certification
7
years of professional experience
I am a detail-oriented individual with exceptional communication and project management skills. I have the proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Once I learn the technology I can take on any task and have a passion for improvement. I have strong problem-solving abilities to contribute to team success and achieve positive results. I'm ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Patient Care Technician
1 Year 2 Months- Assisted individuals with daily living tasks, maintaining dignity, comfort, and consistent personal care.
- Followed care plans and safety protocols to reduce risk during direct support activities.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported safe transfers, ambulation, and mobility using proper lifting techniques and equipment.
- Documented patient observations, intake, and care activities accurately in records.
- Administered medication ensuring proper patient treatment.
- Drove patients to appointments and personal outings.
- Administered fluids in G-tubes, assisted with catheters and took blood glucose tests.
In Home Caregiver
3 Months- Assisted clients with bathing, dressing, grooming, and other daily personal care needs.
- Supported medication reminders and documented client observations for care coordination.
- Prepared meals and monitored dietary preferences, hydration, and mealtime safety.
- Maintained clean, organized living spaces through light housekeeping and laundry tasks.
- Provided companionship and emotional support to encourage comfort and routine engagement.
Personal Shopper
7 Months- Picked online grocery orders using handheld scanners, ensuring accurate item selection and order completion.
- Substituted unavailable products based on customer preferences and store guidelines.
- Verified product freshness, dates, and condition while gathering merchandise throughout store aisles.
- Staged completed orders in designated pickup areas, maintaining organization and product quality.
- Communicated order issues and item availability updates to customers and department associates.
- Maintained compliance with food safety and handling procedures during order preparation.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
Barista/Cashier
1 Year 6 Months- Greeted guests promptly and resolved service concerns with courteous, professional communication.
- Operated POS system to process cash, card, and comp transactions accurately.
- Prepared specialty beverages and food items according to recipe and quality standards.
- Balanced cash drawer and maintained accurate transaction records throughout shift.
- Restocked supplies, condiments, and display items to support continuous service.
- Followed sanitation procedures to maintain clean equipment, counters, and service areas.
- Supported opening and closing tasks, including setup, cleanup, and register preparation.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Assistant Store Manager
5 Months- Supervised daily store operations, ensuring consistent service, product quality, and team accountability.
- Managed cash handling, register accuracy, and transaction reconciliation during high-volume shifts.
- Coordinated opening and closing procedures, including cleaning, stocking, and equipment checks.
- Trained crew members on pretzel preparation, portioning, and food safety procedures.
Cafe Associate
9 Months- Processed guest orders accurately through POS system and handled cash and card transactions.
- Prepared café beverages and snacks while maintaining consistent quality and presentation standards.
- Delivered friendly service to families, answered menu questions, and resolved routine concerns promptly.
- Maintained clean dining, prep, and service areas to support safe indoor play center operations.
- I kept all area's clean for children's safety.
- I watched children play and assisted in de-escalating situations.
Cashier
1 Year 6 Months- Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
- Balanced register drawer and maintained accurate transaction records throughout shift.
- Greeted guests promptly, answered menu questions, and resolved order issues with professionalism.
- Supported dining room flow by coordinating orders with kitchen staff and ensuring timely service.
- Verified carryout and buffet orders for accuracy before handing meals to customers.
- Restocked front counter supplies, condiments, and beverage stations to maintain efficient service.
- Followed food safety, sanitation, and cleanliness standards at register and guest areas.
Education
High School Diploma
Skills
Glucose management
ADL support
Feeding specialist
Recording vital signs
Certified in CPR/AED
Hospitality professionalism
Cleaning and sanitizing
Time management
Output monitoring
Safe patient handling
Calm under stress
Active listening
Team collaboration
Decision-making
Reliable and dependable
Attention to detail
Written communication
Relationship building
Cash handling
Patient meal preparation
Professionalism
Written communication
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- Mandt training
Timeline
Patient Care Technician
LADD Inc
08.2025 - CurrentRead More
In Home Caregiver
Fresh Perspective Home Care
05.2025 - 08.2025Read More
Personal Shopper
Walmart
01.2025 - 08.2025Read More
Barista/Cashier
Firekeepers Casino
06.2023 - 12.2024Read More
Assistant Store Manager
Auntie Anne's Pretzels
01.2023 - 06.2023Read More
Cafe Associate
Bizzy Bee Indoor Play Center
02.2022 - 11.2022Read More
Cashier
Cici's Pizza
11.2019 - 05.2021Read More
West Ashley High School
High School Diploma
Read More