Ariana Duque
Longwood
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs. Great at handling the team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Agent Attention Team
Latin Pro Insurance
01.2025 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Increased customer satisfaction with personalized follow-up strategies.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Barista
San Julian’s Coffee Bar
12.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Barista
Tous Les Jours
09.2024 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Sales Floor Associate Cashier
Cotton On
09.2024 - 12.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Exceeded sales targets through effective product recommendations and upselling strategies.
- Issued receipts and processed refunds, credits, or exchanges.
- Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
- Greeted customers and provided outstanding customer service.
Barista
Paris Bahn Mi
05.2024 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Shift Leader
Crumbl Cookies
07.2022 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
FOH Team Member
Huey Magoos Chicken
02.2022 - 05.2022
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL04-2028
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-2024
Skills
- Problem-solving skills
- Customer service and care
- Goal-oriented mindset
- Critical thinking
- Reliability and punctuality
- Cash handling expertise
- Professional appearance
- Store maintenance
- Upselling strategies
- Friendly and outgoing
- Time management
- Phone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agent Attention Team
Latin Pro Insurance
01.2025 - Current
Barista
San Julian’s Coffee Bar
12.2024 - Current
Barista
Tous Les Jours
09.2024 - 12.2024
Sales Floor Associate Cashier
Cotton On
09.2024 - 12.2024
Barista
Paris Bahn Mi
05.2024 - 09.2024
Shift Leader
Crumbl Cookies
07.2022 - 03.2024
FOH Team Member
Huey Magoos Chicken
02.2022 - 05.2022
Bachelor of Science - Nursing
University of Central Florida
High School Diploma -
Lake Brantley High School
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