Ariana Espinoza

Shipping and Receiving:

• Processed returns, repairs, and customer orders.
• Managed incoming shipments, and ensured accurate dispersal.
• Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Inventory Management:

• Organized and completed inventory reports for efficient tracking.
• Resolved issues related to receiving errors, such as incorrect quantities or missing items.
• Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
• Accounts Receivable:
• Entered service orders and maintained filing systems.
• Managed collections to ensure timely payments.

Customer Support:

• Answered phone inquiries and provided troubleshooting for equipment issues.
• Scheduled installations, service calls, and meetings.

Sales Support:

• Ordered parts and followed up with customers.
• Provided quotes to meet customer needs effectively.

• Greeted visitors warmly and ensured they had a positive experience
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
• Answered phones professionally in accordance with organizational protocols
• Assisted with administrative tasks such as filing documents, copying materials
• Managed daily calendar appointments for staff members
• Processed incoming and outgoing documents via electronic methods and systems
• Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
• Transmitted information and documents to customers via computer and mail
• Utilized Microsoft Office Suite to create professional documents for internal use or external distribution
• Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
• Compiled data from various sources into organized reports for management review
• Scheduled appointments and maintained and updated appointment calendars
• Received payments and recorded receipts for services

• Answered phone calls to take reservations and address guest questions and concerns
• Demonstrated flexibility by helping out in other departments as needed
• Supported servers and bussers through high-volume shifts with food running and table clearing

• Provided excellent customer service by anticipating needs and responding promptly to requests
• Processed payments and completed register transactions accurately
• Used focus and memorization skills to keep track of tables and remember orders
• Informed kitchen of special dietary needs or requests, delivering personalized meal options
• Attended company and restaurant required trainings and meetings, improving skills

• Displayed strong organizational skills while managing multiple projects simultaneously
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Maintained an updated knowledge base of current products, services, pricing, promotions
• Updated and maintained database with accurate customer information and timely data entry

• Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
• Performed opening and closing duties, including store cleaning and restocking
• Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
• Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs

• Acted as the lead individual over preparation of salads, appetizers, sandwiches, and dessert
• Memorized restaurant recipes to accurately and quickly prepare dishes
• Managed multiple tasks simultaneously without compromising product quality or service times
• Accurately read food orders from tickets or monitors in order to prepare requested items correctly
• Adhered to health and safety standards of the kitchen environment at all times