Ariana Flores
San Bernardino,CA
Summary
Experienced Operations Manager skilled in motivating, planning, tracking, and monitoring operational goals. Proficient in identifying and resolving operational issues. Holds a Bachelor's Degree in History with a minor in Multicultural Leadership Studies, providing a well-rounded perspective. Demonstrates strong leadership skills and a proven track record of driving results during 6 years of experience as a team leader.
Overview
7
7
years of professional experience
Work History
Operations Manager-Inbound
Target Food Distribution Center
05.2023 - Current
- Manage daily department activities to meet productivity, quality, and operational goal while ensuring alignment with corporate objectives.
- Led training and development initiatives to enhances individual skills and competencies, supporting career growth within the team.
- Promoted safety-first culture by leading safety awareness efforts, training programs, and ensuring compliance with all safety protocols.
- Served as Vendor Captain, providing consistent feedback to HQ, optimizing vendor relationships and performance.
- Served as Staffing Captain, providing staffing support through cross functional collaboration to ensure business objectives are met.
- Influenced operational strategy with focus on problem solving, teamwork, and continuous improvement to exceed performance and budgets targets.
- Cost and waste reductions by implementing continuous improvement practices and standardizing work process by 10%.
Operations Team Leader
Walmart Fulfillment Center
04.2020 - 05.2023
- Department specialist in Inbound and Outbound Operations
- Collaborated cross departmentally to create a program to increase production rates by 15%
- Manage and develop associates in assigned area of responsibility by assigning duties and coordinating workloads, monitoring performance, and providing feedback; teaching, supporting, and upholding company policies and procedures; identifying training and development needs; and participating in the coaching, teaching, and evaluation of associates
- Coordinated and guided associates (40+) from various department ensuring on time receiving to on time delivery of orders
- Directed the workforce in both inbound and outbound operations in problem identification, develop SOP’s, KPI reports, problem solving and implementing continuous improvement measures
- Maintain quality and safety standards in area of responsibility by ensuring associates are coach on company policies, standards and procedures and monitoring compliance
- Ensure diversity awareness and mentoring programs for associates aligning with Walmart’s policies and procedure, supporting the mission, vision, values and standards of ethics and integrity
Community Service Specialist I
Palomares Community Center, City of Pomona
07.2019 - 04.2021
- Coordinated and guide community center providing excellent customer services, overseeing children and young adults around 10-20 individuals per community center
- Prepare daily recreational activities based on monthly events per city guidelines
- Ensure safety protocols for participants
- Directed staff and participants in scheduling activities such as homework, arts & crafts, indoor/outdoor games
- Assist participants and parents in responds to complaints, inquiries, questions, and information on after school recreational program
- Applied regulations, policies, and rules based on city guidelines
- Promoted outreach and retention of new and current participants; prepared flyers and signage for display and use by parents and city members for incoming events
Games Room Supervisor
Cal Poly Pomona ASI
08.2017 - 05.2020
- Directed attendants to provide adequate coverage on front desk operations
- Coach attendants in the completion of work assignment, credit cards transactions and recruitment for promoting events based on Associated Students Inc
- Guidelines
- Assisted in recruitment and selection process of student workers in the hiring committee
- Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions
- Perform a wide variety of routine clerical duties to support operations, filing and depositing weekly sales on amusement parks and public transportations
- Maintain accurate and detailed record on office supplies and souvenirs given by ASI and amusement parks for outreach and tabling events
- Promoted outreach and retention in providing student events and services for students
- Responded to the most complex complaints, inquiries, questions, and request of information from students and staff
Student Services Support II
Mt. San Antonio College, Counseling Center
04.2018 - 12.2018
- Supervise and schedule over 15 students to provide adequate coverage of counseling center
- Assisted in recruitment and selection process of student workers in the hiring committee
- Partnered with Human Resources to ensure students hiring process packets were completed prior to students first day of work
- Prepare daily and weekly schedule assignments for student workers; provided input and documentation of performance evaluations to Dean and Counseling Department
- Implemented new process of employment conduct; created a Student Employment Handbook for reference and training purposes to new incoming employees
- Perform a wide variety of clerical duties to support operations procedures, maintain a detailed inventory of office supplies, develop flyers and signage, file and organize student personal information
- Discreet in voiding student personal information
- Promoted access and retention in providing peer advising services and counseling services/ events for students
- Promoted student support programs to ensure diversity awareness and mentoring
Education
Certificate - Supply Chain Management
Mt San Antonio College
12.2022
Bachelor of Arts Degree - History, Interdisciplinary Minor in Multicultural Leadership Studies
California State Polytechnic University
05.2021
Skills
- Workflow automation
- Service delivery
- Collaborative
- Detail oriented
- KPI analysis
- Operational efficiency
- Continuous improvement
- Strong communication
- Performance tracking
- Operations management
- Team leadership
Languages
Spanish
Full Professional
Timeline
Operations Manager-Inbound
Target Food Distribution Center
05.2023 - Current
Operations Team Leader
Walmart Fulfillment Center
04.2020 - 05.2023
Community Service Specialist I
Palomares Community Center, City of Pomona
07.2019 - 04.2021
Student Services Support II
Mt. San Antonio College, Counseling Center
04.2018 - 12.2018
Games Room Supervisor
Cal Poly Pomona ASI
08.2017 - 05.2020
Bachelor of Arts Degree - History, Interdisciplinary Minor in Multicultural Leadership Studies
California State Polytechnic University
Certificate - Supply Chain Management
Mt San Antonio College
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