Ariana Ford
Phoenix,AZ
Summary
Looking for a dedicated individual who knows how to get results and exceed customer expectations? Look no further! With a proven track record of success across multiple departments, bringing a wealth of experience in time management, organization, and professionalism to the table. Whether working independently or as part of a team, always eager to tackle new challenges and find innovative solutions. And with a knack for building strong, productive relationships with clients, co-workers, and outside partners, and always confident about taking the business to the next level!
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Personal Banking Specialist (Legal ACT)
American Express
10.2021 - Current
- Effectively synthesize copious amounts of data simultaneously
- Efficiently manage legal documents including levy and garnishments, legal trust documents, court orders, estate affidavits etc.
- Understand and conforms to Federal Banking laws that apply to virtual bank environment.
- Remain compliant with internal BST and PRSA testing process.
- Communicate effectively with third party legal entities, attorneys, and outside parties.
- Meet aggressive SLA as is required.
- Organized and detail-oriented with strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
Small Business Servicing
American Express
07.2021 - 10.2021
- Service inbound calls
- Consult with small business owners on best business product for their needs.
- Effectively communicate various product features, terms, and benefits
- Execute daily product sales.
- Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
- Communicated with small business owners to discuss organizations, what each hoped to achieve and what products and services would be offered.
- Implemented business intelligence solutions to increase operational efficiency.
Merchant-lead
American Express
03.2020 - 07.2021
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Merchant Risk Analyst
American Express
09.2017 - 03.2020
- Reviewed substantial amounts of data from various sources
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Taught employees how to control risks at front line.
Program Administrator
American Express
09.2015 - 11.2017
- Completed reinstatements for credit cards
- Worked directly with Corporate Card Members recommending services to their personal/business needs
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Monitored program performance to identify areas for improvement.
Consumer Credit Collections
American Express
02.2012 - 09.2015
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Education
MBA - Emphasis On Leadership
Grand Canyon University
Phoenix, AZ 09.2017 - 05.2019
Bachelors - Business Management
Grand Canyon University
Phoenix, AZ 01.2013 - 05.2017
Skills
Results Driven
Timeline
Personal Banking Specialist (Legal ACT)
American Express
10.2021 - Current
Small Business Servicing
American Express
07.2021 - 10.2021
Merchant-lead
American Express
03.2020 - 07.2021
MBA - Emphasis On Leadership
Grand Canyon University
09.2017 - 05.2019
Merchant Risk Analyst
American Express
09.2017 - 03.2020
Program Administrator
American Express
09.2015 - 11.2017
Bachelors - Business Management
Grand Canyon University
01.2013 - 05.2017
Consumer Credit Collections
American Express
02.2012 - 09.2015