Ariana Gracia
TX
Summary
Experienced with high call volumes, managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
6
6
years of professional experience
Work History
Senior Healthcare Ambassador
Alight Retiree Health Solutions
10.2025 - Current
- Fostered relationships with retirees to enhance engagement in health solutions programs.
- Facilitated educational workshops on retiree health benefits and resources.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Managed high call volumes to respond to customer questions, provide information and schedule appointments.
Curbside Shopper
H-E-B Grocery
03.2025 - 08.2025
- Managed order fulfillment processes to ensure timely and accurate delivery of groceries.
- Collaborated with team members to streamline shopping procedures and enhance customer satisfaction.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Conducted quality checks on outgoing orders to uphold high standards of accuracy and freshness.
- Assisted in resolving customer inquiries and concerns related to curbside service operations.
Sales Associate
Candy Craze
01.2025 - 05.2025
- Led sales initiatives, enhancing customer engagement and driving revenue growth.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Developed merchandising strategies to optimize store displays and increase product visibility.
- Trained new associates on product knowledge and effective sales techniques.
- Analyzed sales data to identify trends and recommend actionable improvements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Warranty Administrator
2-10 Home Buyers Warranty
06.2024 - 12.2024
- Collaborated with the service department to identify and communicate warranty-covered repairs, enhancing customer satisfaction and creating opportunities to promote additional service solutions.
- Maintained accurate and organized warranty claim records, ensuring smooth processing that supported a high standard of post-sale service—key to customer loyalty and repeat business.
- Reviewed warranty repair orders for accuracy and completion, minimizing delays and reinforcing a reliable, trustworthy customer experience.
- Delivered clear, benefit-driven explanations of warranty coverage to customers, building trust, supporting transparency, and opening conversations around upgrades, extended warranties, or value-added services.
Visit Success Specialist
Papa INC
08.2022 - 01.2024
- Consistently achieved 100% fulfillment of scheduled company visits by proactively coordinating with Members and conducting strategic outreach to “Pals,” driving increased engagement and service utilization.
- Acted as a key sales support liaison by confirming appointments, upselling future visits when appropriate, and encouraging same-day bookings to maximize conversion opportunities.
- Maintained high service standards across calls, texts, and chat, skillfully managing volume and handle time to support operational goals while nurturing strong relationships that contributed to member retention and repeat business.
Outbound Sales Representative
Aspen Media
12.2022 - 12.2023
- Outbound Dialing Project is a combination of soft-sales and appointment setting in which we are dialing from a list of warm leads provided to us by ARS Rescue Rooter. ARS is a long-term partner of ours that provides heating, plumbing, and cooling needs all around the country. Our job is to see if these individuals are interested in purchasing a tune-up for their heating or cooling unit in their home and in turn scheduling an appointment for a technician to come out and perform that service.
Contact Center Representative
All Web Leads
06.2022 - 08.2022
- Handled high-volume inbound and outbound calls to qualify consumer insurance needs, using consultative questioning to match them with the most suitable licensed agents—driving lead conversion and sales pipeline growth.
- Executed timely follow-up calls to ensure consumer satisfaction, address unresolved needs, and re-engage prospects—contributing to improved close rates and retention.
- Collaborated closely with leadership and team members via daily chat communication, sharing insights and updates to support real-time strategy adjustments and meet performance goals.
Senior Benefit Unit
Florida Blue (ACT)
08.2021 - 08.2022
- Collaborated with facility billers to ensure accurate billing protocols, enhancing client trust and supporting smooth revenue processes.
- Provided tailored support to clients by addressing questions related to eligibility, benefits, and service options—reinforcing satisfaction and long-term loyalty.
- Reviewed claims and authorizations, processed appeals and grievances, and verified benefits to ensure clients received timely, accurate information—building confidence in services offered.
- Created and mailed clear, benefit-focused letters to clients, helping them understand their coverage and promoting transparency.
- Supported account maintenance through timely updates to client contact details and password resets, ensuring continued engagement with digital tools and services.
Providers Benefit Unit
ACT - Blue Cross Blue Shield
03.2020 - 08.2021
- Communicated proactively with healthcare providers to verify client insurance coverage, ensuring smooth billing processes and reinforcing trust in service delivery.
- Confirmed facility and provider network participation to support accurate coverage expectations—helping prevent client drop-off and supporting continuity of care.
- Advised providers on client eligibility and benefit requirements, acting as a reliable point of contact and strengthening provider-client relationships.
- Submitted prior authorizations and appeals for denied claims, showcasing persistence and solution-focused follow-through to maximize approved services.
- Applied knowledge of ICD-10, CPT, and HCPCS codes to align services with covered benefits, driving billing accuracy and reducing revenue loss.
Education
Nursing
Howard College
Big Spring, TXCertificate - Medical Billing And Coding
Southern Careers Institute
TX10.2021
High School Diploma -
Harlingen High School North
Harlingen, TX05-2019
Skills
- Claims processing
- Warranty analysis
- Records maintenance
- Customer Service
- Appointment booking
- Microsoft office, Excel, Word, PowerPoint Etc
- Data entry
- Attention to detail
- Critical thinking
- Active listening
Skills
- Insurance coverage verification
- Adaptability and flexibility
- Excellent communication
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Senior Healthcare Ambassador
Alight Retiree Health Solutions
10.2025 - Current
Curbside Shopper
H-E-B Grocery
03.2025 - 08.2025
Sales Associate
Candy Craze
01.2025 - 05.2025
Warranty Administrator
2-10 Home Buyers Warranty
06.2024 - 12.2024
Outbound Sales Representative
Aspen Media
12.2022 - 12.2023
Visit Success Specialist
Papa INC
08.2022 - 01.2024
Contact Center Representative
All Web Leads
06.2022 - 08.2022
Senior Benefit Unit
Florida Blue (ACT)
08.2021 - 08.2022
Providers Benefit Unit
ACT - Blue Cross Blue Shield
03.2020 - 08.2021
High School Diploma -
Harlingen High School North
Nursing
Howard College
Certificate - Medical Billing And Coding
Southern Careers Institute