Ariana Gutierrez Olivares
Chula Vista,CA
Summary
Ophthalmic care professional with thorough understanding of eye health and patient management. Proven ability to support ophthalmologists in various procedures, ensuring smooth operations and patient satisfaction. Known for effective teamwork and adaptability to changing clinical needs, proficient in diagnostic testing and patient education.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
Castillejos Eye Institute
05.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Sales Associate
Sun Moon Perfume and Gifts
03.2022 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Walmart
09.2021 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Forever 21
09.2018 - 07.2021
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Medical Assistant - Medical Assistant
UEI College
1261 3rd Ave Suite A, Chula Vista, CA 9191105-2023
High School Diploma -
Southwest High School
1685 Hollister St, San Diego, CA 9215405-2018
Skills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Fundus photography proficiency
- Retinal procedure assistance
- Cleaning & sanitation
- Medical history obtainment
- Visual acuity testing
- Instrument sterilization
- Physician support
Languages
Spanish
Native or Bilingual
Timeline
Ophthalmic Technician
Castillejos Eye Institute
05.2023 - Current
Sales Associate
Sun Moon Perfume and Gifts
03.2022 - 04.2023
Sales Associate
Walmart
09.2021 - 02.2022
Sales Associate
Forever 21
09.2018 - 07.2021
Medical Assistant - Medical Assistant
UEI College
High School Diploma -
Southwest High School
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