Dynamic Shift Leader at Taco Bell with a proven track record in team motivation and customer service management. Expert in training new hires and resolving conflicts, fostering a collaborative environment. Skilled in cash handling and inventory management, ensuring operational efficiency and high customer satisfaction. Committed to continuous improvement and team success. With a creative mind and patience to communicate with customers and clientele.
Hi, I’m
Ariana Harvey
Spring City
Summary
Overview
3
years of professional experience
Work History
Tacala
Shift Leader
10.2023 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Kentucky Fried Chicken
Crew Member
02.2022 - 08.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Debbie Carter
Employee
11.2021 - 02.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Tennessee Wesleyan University Athens, TN
Bachelor of Science from General Management
12-2026
University Overview
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Customer service management
- Conflict resolution
- Motivational leadership
- Project design
- Outlining and shading
- Creativity and imagination
- Drawing and sketching
- Custom tattoo creation
Timeline
Shift Leader
Tacala
10.2023 - Current
Crew Member
Kentucky Fried Chicken
02.2022 - 08.2023
Employee
Debbie Carter
11.2021 - 02.2022
Tennessee Wesleyan University
Bachelor of Science from General Management
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