Ariana Heide
Apache Junction,AZ
Summary
Achieved significant reductions in food waste at Mesa Public School District by implementing effective inventory and storage strategies. Excelled in high-pressure customer service roles at Rockstar Pets, enhancing customer loyalty through empathetic dispute resolution. Demonstrated exceptional time management and team collaboration skills, contributing to improved meal satisfaction and safety standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Food and Nutrition Assistant
Mesa Public School District
08.2022 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Improved meal satisfaction by carefully preparing and serving nutritious food items in accordance with dietary guidelines.
- Ensured timely service through efficient preparation of meals while adhering to strict schedules.
- Maintained accurate records of patients'' dietary information, ensuring adherence to individualized meal plans.
- Supported cost control measures by assisting in inventory management and minimizing food waste through proper portioning techniques.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Customer Service Representative
Rockstar Pets
01.2011 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Child Care Specialist
Camp Charles Pearlstein
06.2005 - 07.2009
- Enhanced children''s emotional well-being by providing a nurturing and supportive environment.
- Implemented positive discipline techniques to manage challenging behaviors effectively.
- Contributed to a positive team atmosphere through open communication and collaborative problem-solving efforts.
- Administered first aid when necessary, prioritizing safety at all times throughout daily routines.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Implemented daily routines and activities to stimulate and engage children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Animal Behavior College
05.2011
High School Diploma -
Arcadia High School
Phoenix, AZ05.2009
Skills
- Meal Preparation
- Sanitation Procedures
- Food presentation
- Portion Control
- Time Management
- Multitasking
- Team Collaboration
- Food Handler Certification
- Food Handlers Card
Timeline
Food and Nutrition Assistant
Mesa Public School District
08.2022 - Current
Customer Service Representative
Rockstar Pets
01.2011 - 01.2013
Child Care Specialist
Camp Charles Pearlstein
06.2005 - 07.2009
Animal Behavior College
High School Diploma -
Arcadia High School
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