ARIANA HERRERA
Fontana,CA
Summary
Extensive background in office administration and management. Experienced in client service and relations. Dedicated self-starter, fast learner, highly organized and detail oriented. Multitasker who is up for any challenge. Familiar with various operating systems. Trustworthy, ethical and resourceful.
Overview
20
20
years of professional experience
Work History
IHSS CARE PROVIDER
In Home Supportive Services
Rancho Cucamonga, California
06.2023 - Current
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Provided companionship and emotional support to all age group clients.
- Maintained a clean, safe environment for clients in their homes.
- Documented client’s progress, needs and concerns.
CASE MANAGER
Teksystem Temporary Agency
Fontana, California
04.2023 - 10.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients and other agencies to ensure client needs were met.
- Reviewed applications to ensure all documents met the requirements for CA-Rent relief approval.
OFFICE MANAGER
Gaia Construction, INC
Culver City, CA
10.2019 - 04.2022
- Managed phone calls, correspondence (e-mail, letters, packages) and Data Entry.
- Accounts Payable and Account Receivable.
- Provided customer service over the phone and in person.
- Created and updated records and databases with personnel, financial, vendor and other data.
- Greeted visitors and directed them to the appropriate office.
- Coordinated Project deliveries.
- Gathered details from Super Intendants and laborers for payroll processing.
- Organized, arranged and coordinated meetings.
- Kept up to date with OSHA regulations.
- Maintained computer and physical filing systems.
PROPERTY MANAGER
Pama Management, INC
El Monte, CA
07.2015 - 01.2021
- Perform background, reference and credit checks.
- Interviewed potential tenant(s).
- Assure all necessary documentation is received to complete rental applications and contracts.
- Handled tenant communications; respond to requests for maintenance and answer questions.
- Customer Service.
- Conducted property and unit inspections, Move-out/Move-in walk-throughs.
- Collected rent from tenants on a Monthly basis.
- Reviewed apartment files and documents.
- Advertised vacancies and show unit(s) to prospective tenant.
- Provided training for assistant managers.
- Property walk through to ensure wellbeing of all tenants.
ASSISTANT OFFICE MANAGER
AMH Manufacturing
South El Monte, CA
03.2012 - 06.2015
- Managed phone calls, correspondence (e-mail, letters, packages) and Data Entry.
- Revised purchase orders and invoicing.
- Provided customer service over the phone and in person.
- Created and updated records and databases with personnel, financial, vendor and other data.
- Greeted visitors and directed them to the appropriate office.
- Coordinated Project deliveries.
- Organized, arranged and coordinated meetings.
- Quality control inspection.
LICENSED INSURANCE AGENT
Academy Insurance Services
Hawthorne, CA
10.2006 - 02.2012
- Performed general office duties such as filing, answering telephones, send/receive fax, handling routine correspondence, telemarketing and provided on-site training.
- Sold personal auto, commercial and motorcycle insurance.
- Quoted and prepared insurance applications.
- Searched for the most economical insurance policy for customer.
- Kept track of money and production reports.
- Provided customer service in person and over the phone.
- Achieved monthly sales goals.
- Provided DMV services in person such as registration renewal, clear registration suspension and transfer of tittle.
- Promoted products and services using upselling and other sales strategies.
RECEPTIONIST
Countrywide Home Loans, INC
Pasadena, CA
04.2004 - 08.2006
- Answered front desk telephone.
- Greeted walk in customers and visitors.
- Dispatched service calls.
- Routine correspondence handling.
- Checked, organized and signed in new documents received for loan applications.
- Coordinated and arranged meetings.
- Back office support.
- Maintained office inventory fully stocked.
- Performed quality control to ensure under-writing guidelines were met.
Education
High School Diploma -
Youth Opportunities High School, USC Leventhal School of Accounting
2005
Skills
- Accounts Receivable/Payable
- Expense Reporting
- Team Leadership
- Training and Development
- Office management
- Excellent multi-tasking ability
- Administrative support
- Relationship building
- Clerical support
- Inbound and Outbound Calling
- Bilingual [SPANISH]
- 50 WPM
- Computer savvy
- Cold calling/Telemarketing
- Sales experience
- Compassionate Caregiving
Timeline
IHSS CARE PROVIDER
In Home Supportive Services
06.2023 - Current
CASE MANAGER
Teksystem Temporary Agency
04.2023 - 10.2023
OFFICE MANAGER
Gaia Construction, INC
10.2019 - 04.2022
PROPERTY MANAGER
Pama Management, INC
07.2015 - 01.2021
ASSISTANT OFFICE MANAGER
AMH Manufacturing
03.2012 - 06.2015
LICENSED INSURANCE AGENT
Academy Insurance Services
10.2006 - 02.2012
RECEPTIONIST
Countrywide Home Loans, INC
04.2004 - 08.2006
High School Diploma -
Youth Opportunities High School, USC Leventhal School of Accounting