Proven leader in enhancing operational efficiency and employee morale at Woodpeckers, with a track record of implementing safety protocols and streamlining assembly line workflows. Skilled in production planning and fostering teamwork, excel in problem-solving and have significantly improved productivity and sustainability practices.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assembly Line Lead Supervisor
Woodpeckers
08.2023 - Current
Enhanced employee morale with open communication, recognition, and opportunities for professional growth.
Helped achieve company sustainability goals through diligent waste management practices within the assembly area.
Maintained a safe work environment by strictly adhering to safety protocols and conducting regular safety audits.
Improved team productivity by providing regular training and performance feedback to assembly line staff.
Increased assembly line efficiency by implementing new processes and streamlining workflow.
Supervised 20 workers and coordinated daily work activities.
Customer Service Specialist
Dick's Sporting Goods, Inc
01.2020 - 08.2023
Handled approximately 20 escalated calls daily, calmly finding resolutions that satisfied both the company and the customer's needs.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.