Ariana Jorgensen
673 W Rattlesnake Pl,Az
Summary
Quality Technician with extensive experience at Kohler Co., skilled in sample analysis and critical data entry. Proven ability to enhance product quality through effective collaboration and continuous improvement initiatives. Exceptional customer service and problem-solving skills, ensuring compliance and satisfaction in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Quality Technician
Kohler Co.
03.2024 - Current
- Performed quality inspections and audits on products and materials to ensure compliance with company standards, specifications, and regulatory requirements.
- Conducted testing and operated laboratory equipment to analyze product quality, document results, and identify potential defects or process issues.
- Maintained accurate quality records and data entry within company systems, preparing reports and supporting investigations of non-conforming products.
- Collaborated with production and engineering teams to troubleshoot quality concerns, implement corrective actions, and support continuous improvement initiatives.
Quality Paint Technician/ Team Lead
Lucid Motors
02.2022 - 03.2024
- Led and supported a team in vehicle paint operations, ensuring production goals, quality standards, and safety requirements were consistently met.
- Conducted quality inspections and audits to identify defects, troubleshoot issues, and ensure finished vehicles met company specifications.
- Trained and mentored team members on painting techniques, equipment operation, and standard operating procedures to improve performance and efficiency.
- Maintained accurate production records, coordinated workflow between departments, and assisted with continuous improvement initiatives to reduce defects and increase productivity.
Pharmacy Technician
Walgreens
10.2021 - 02.2022
- Processed prescription orders accurately by entering patient information, medication details, and insurance data into pharmacy systems.
- Assisted pharmacists with prescription preparation, inventory management, and quality assurance procedures while maintaining compliance with state and federal regulations.
- Provided exceptional customer service by answering questions, resolving prescription and insurance issues, and coordinating with healthcare providers when needed.
- Maintained accurate records, performed data entry, and supported medication dispensing processes while ensuring patient confidentiality and safety standards.
Pharmacy Technician Care Representative
Walgreen
04.2001 - 10.2021
- Assisted customers by phone with prescription inquiries, insurance issues, and medication refill requests while delivering exceptional customer service and building trust.
- Utilized active listening and problem-solving skills to identify customer needs, explain available options, and provide personalized solutions.
- Maintained accurate documentation and data entry of customer information, ensuring compliance with company policies and confidentiality requirements.
- Managed a high volume of inbound and outbound calls while meeting performance metrics, resolving concerns efficiently, and promoting patient satisfaction.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05.2019
Skills
Critical data Entry
Operation of lab equipment
Sample Analysis
Knowledge of Excel, Word/ Google Docs, SOP
Insurance billing
Customer Service
Timeline
Quality Technician
Kohler Co.
03.2024 - Current
Quality Paint Technician/ Team Lead
Lucid Motors
02.2022 - 03.2024
Pharmacy Technician
Walgreens
10.2021 - 02.2022
Pharmacy Technician Care Representative
Walgreen
04.2001 - 10.2021
High School Diploma -
Vista Grande High School