Ariana J. Vilchez-Gonzalez
Aventura
Summary
Strong focus on bi-lingual customer service, communication, friendly and helpful nature. Skilled in interacting with customers and flexibility to adapt. The ability to work in a team/team environment. Self-motivated, respectful towards leaders and coworkers, dependable and hardworking with a positive attitude.
Overview
7
7
years of professional experience
Work History
Brand Representative
Hollister
Aventura
10.2024 - Current
- Assisted customers in finding specific sizes and styles, with a focus on providing exceptional service to Spanish-speaking customers.
- Worked various shifts, including closing and morning shifts, to prepare sales floor and ensure optimal customer experience.
- I am also proficient at operating the register, processing returns and exchanges, and managing the fitting room.
- Stocked merchandise from stockroom and organized items on sales floor to maintain a well-presented shopping environment.
Child Caregiver
Alicia Pollack
Aventura
01.2022 - Current
- I care for 2 toddlers whom I have been watching since they were 3 years old.
- When they were younger I babysat them while promoting an active, safe, caring and fun environment.
- Facilitated playtime and physical games, organized outings to the playground, and read stories to encourage development.
- Now that they are older and in school, I care for them occasionally when the mother has special events to attend.
Team Member / Barista
Kung Fu Tea
Aventura
08.2024 - 03.2025
- Greeted customers and took orders, ensuring precise preparation of drinks and food items to meet customer specifications and adhere to company recipes.
- Prepared beverages and food items, memorized measurements and frequent customer orders, and provided friendly customer service in a fast-paced environment.
- Managed online and delivery orders through Uber Eats and DoorDash, addressed customer phone inquiries, restocked toppings and syrups, and maintained cleanliness throughout the store.
- Assisted with opening and closing duties, prepared store for daily operations, and ensured cleanliness by mopping, sweeping floors, and sanitizing surfaces and equipment.
Owner
Ari's Alfajores
Aventura
01.2019 - 01.2021
- I ran a small home bakery that specialized in crafting alfajores, delicious cookies perfect for special events such as birthdays, weddings, and baby showers.
- Limited monthly orders to maintain quality and provide personalized service.
- For larger orders, I had the assistance of a family member.
- Handled all business aspects, including order placement, scheduling, payment processing, and customer service.
Education
High School Diploma -
Dr. Michael Krop Senior High School
Aventura05-2026
Skills
- Customer service
- Bilingual customer service
- Customer interaction
- Problem resolution
- Flexibility
- Teamwork
- Dependability
- Hardworking
- Self-motivated
- Positive attitude
- Respectfulness
- Communication
Timeline
Brand Representative
Hollister
10.2024 - Current
Team Member / Barista
Kung Fu Tea
08.2024 - 03.2025
Child Caregiver
Alicia Pollack
01.2022 - Current
Owner
Ari's Alfajores
01.2019 - 01.2021
High School Diploma -
Dr. Michael Krop Senior High School