ARIANA LEDESMA

• Delivered friendly, efficient customer service in high-volume environment, enhancing customer satisfaction.
• Facilitated customer inquiries, orders, and special requests to ensure a positive experience.
• Communicated effectively with coworkers to coordinate customer needs and daily operations.
• Maintained an organized and professional work environment.
• Adapted to support both front-of-house service and operational tasks, contributing to seamless operations.
• Prepared ingredients by washing, chopping, and measuring for menu items.
• Supported daily operations by restocking ingredients and maintaining proper storage conditions.

• Promoted to Manager on Duty in 2025 based on experience, reliability, and ability to support daily operations.
• Addressed customer questions, concerns, and service issues to ensure satisfaction and loyalty.
• Coordinate with team members and kitchen staff to resolve problems efficiently and maintain service standards.
• Serve as a point of contact for customer questions, concerns, and service issues.
• Managed multiple customer needs simultaneously, maintaining attentiveness and professionalism to enhance service quality.
• Perform opening and closing responsibilities and ensure the workplace is prepared for daily operations.

• Delivered personalized customer service, enhancing customer satisfaction in a professional banking environment.
• Assisted customers with account-related needs and routine transactions, ensuring adherence to established procedures for efficient service.
• Identified customer needs and directed customers to appropriate products, services, or team members.
• Utilized computer and banking systems to accurately process customer requests and retrieve information, streamlining customer interactions.
• Handled sensitive customer and financial information with professionalism and discretion.
• Used computer and banking systems to accurately process customer requests and access information.

Expected 2027