Ariana Martinez
Haskell,NJ
Summary
Proven track record in enhancing office efficiencies and client satisfaction at G. Terry Hnatyshak, CPA, through expert data entry and exceptional customer service. Excelled in maintaining confidentiality and managing databases, demonstrating strong problem-solving abilities and computer proficiency. Achieved significant improvements in client relations and operational workflows by leveraging Microsoft Excel and fostering positive customer interactions.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
G. Terry Hnatyshak, CPA
03.2019 - 06.2024
- Assisted with tax preparation and filing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Remote Office Administrator
The Tint & Trim Factory
01.2016 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, or email.
Barista
Starbucks
11.2010 - 06.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally and resolving issues promptly to ensure satisfaction.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Diploma -
Los Lunas High School
Los Lunas, NM05.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Clerical Support
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Office Management
- Database entry
- Excel spreadsheets
Timeline
Administrative Assistant
G. Terry Hnatyshak, CPA
03.2019 - 06.2024
Remote Office Administrator
The Tint & Trim Factory
01.2016 - 05.2024
Barista
Starbucks
11.2010 - 06.2012
Diploma -
Los Lunas High School