Ariana McIntosh
Savannah,GA
Summary
Dynamic and results-driven professional with extensive experience as a Cleaning Team Leader at Tenacity Cleaning LLC. Proven expertise in team management and operational efficiency, implementing innovative cleaning techniques that enhanced quality assurance. Strong leadership and conflict resolution skills fostered a collaborative environment, ensuring high standards of cleanliness and safety protocols.
Overview
21
21
years of professional experience
Work History
Cleaning Team Leader
Tenacity Cleaning LLC
Savannah, Georgia
06.2020 - Current
- Supervised cleaning team and assigned daily tasks to ensure efficiency.
- Trained new staff on cleaning protocols and safety procedures.
- Monitored inventory levels of cleaning supplies and ordered replacements as needed.
- Conducted regular inspections to maintain cleanliness and hygiene standards.
- Collaborated with other departments such as Human Resources or Maintenance in order to resolve any issues related to employee performance or operational needs.
- Created detailed instructions for how to use various pieces of equipment safely and effectively.
- Implemented innovative methods for streamlining processes while maintaining high standards of cleanliness.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Baggage Service Agent
Savannah Hilton Head International Airport
Savannah, Georgia
02.2015 - 03.2020
- Managed baggage claims and tracked lost items for passengers.
- Coordinated with airline staff to resolve baggage-related issues efficiently.
- Utilized automated systems for logging and tracking baggage status.
- Assisted passengers in filing claims and providing service updates.
- Communicated effectively with team members to ensure smooth operations.
- Trained new agents on procedures and customer service standards.
- Called customers when bags arrived to provide updates.
- Ensured proper storage of checked-in items in secure areas until they are ready for transport.
Housekeeping Supervisor
Candler Hospital
Savannah, Georgia
01.2005 - 12.2015
- Supervised daily cleaning operations for patient rooms and common areas.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Inspected completed work for quality compliance and cleanliness standards.
- Scheduled staff shifts to ensure adequate coverage across all departments.
- Coordinated with nursing staff to address urgent cleaning requests promptly.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Implemented training programs to enhance team skills and service quality.
Education
High School Diploma -
Alfred E. Beach High School
Savannah, GASkills
- Team management
- Safety protocols
- Cleaning techniques
- Inventory management
- Staff training
- Quality assurance
- Operational efficiency
- Equipment usage
- Conflict resolution
- Strong leadership
- Time management
- Problem solving
- Attention to detail
- Process improvement
- Customer service
Timeline
Cleaning Team Leader
Tenacity Cleaning LLC
06.2020 - Current
Baggage Service Agent
Savannah Hilton Head International Airport
02.2015 - 03.2020
Housekeeping Supervisor
Candler Hospital
01.2005 - 12.2015
High School Diploma -
Alfred E. Beach High School