Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

ARIANA MCLEAN

Butler,PA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Commended for positive attitude and ability to resolve complex issues, contributing to a high level of client satisfaction and team efficiency.

Overview

6
6
years of professional experience

Work History

Protection Specialist

Guardian Protection
Butler, USA
09.2022 - Current
  • Monitored alarms using software applications, and responded promptly to any emergency calls.
  • Efficiently answered inbound calls and inquiries regarding emergency services, providing timely assistance to callers.
  • Managed high call volumes while providing exceptional customer support, and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Server

Springfield Grill
Mars, USA
06.2022 - 10.2022
  • Provided excellent customer service by anticipating needs and responding promptly to request
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used focus and memorization skills to keep track of tables and remember orders
  • Demonstrated ability to interact with customers in a friendly and professional manner

Server

Houlihans
Cranberry, USA
09.2021 - 06.2022
  • Used good communication skills to reduce guest dissatisfaction
  • Resolved customer complaints and inquiries in a timely manner
  • Assisted with training of new staff members

Cake Decorator/Rotisserie Chicken/Cafe Associate

Sams club
Butler, USA
03.2019 - 09.2021
  • Adhered to strict timelines while producing multiple decorated cakes simultaneously under pressure
  • Assisted with inventory control by tracking levels of supplies needed for preparation of chicken dishes
  • Employed strong organizational skills when managing multiple tasks at once during busy periods

Education

High School Diploma -

Butler Senior High School
Butler, PA
01-2019

Skills

  • Situational awareness
  • Detail-oriented
  • Customer support
  • Critical thinking
  • Emergency Response
  • Positive attitude
  • Communicating with clients
  • Strong work ethic
  • Exceptional customer service
  • Sales techniques

Accomplishments

  • Out of 45 employees, has achieved monthly top performer over 20 times, succeeding in the fastest response time and effectiveness.
  • Recognized company wide for her role in efficiently translating information to 911, resulting in urgent life saving medical attention for a customer.
  • Applauded by customers for fast response times and astounding customer service skills.

References

References available upon request.

Timeline

Protection Specialist

Guardian Protection
09.2022 - Current

Server

Springfield Grill
06.2022 - 10.2022

Server

Houlihans
09.2021 - 06.2022

Cake Decorator/Rotisserie Chicken/Cafe Associate

Sams club
03.2019 - 09.2021

High School Diploma -

Butler Senior High School

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ARIANA MCLEAN