Ariana Mendoza
La Puente,CA
Overview
11
11
years of professional experience
Work History
Server
VACA Brunch & Beyond
Baldwin Park, CA
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CUSTOMER SERVICE REPRESENTATIVE
Montgomery DME
Santa Fe Springs, CA
03.2023 - Current
- Answer phone calls from hospices.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Placing deliveries order, pick up of DME orders.
- Provide hospices, families, boarding cares deliveries or pick up ETA.
- Help hospices find patients on our system and provide what medical equipment the patient has.
- Place services orders for DME
SERVER
Culichi-Town
Bell, CA
03.2022 - 03.2023
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Take orders from patrons for food or beverages.
SERVER
Mariscos San Isidro
La Puente, CA
08.2020 - 02.2022
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Inform customers of daily specials.
- Clean tables or counters after patrons have finished dining.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Take orders from patrons for food or beverages.
HOST, SERVER, BARTENDER AND BREAKER
Sushi Loco
La Puente, CA
06.2017 - 08.2020
- Greet guests and seat them at tables or in waiting areas.
- Provide guests with menus.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serve snacks or food items to customers seated at the bar.
- Operate cash registers to accept payments for food and beverages.
- Answer telephone calls and respond to inquiries or transfer calls.
CUSTOMER SERVICE
Metro Pcs
El Monte, CA
01.2015 - 04.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
Education
COMPLETED COURSEWORK TOWARDS LEFT COLLEGE - BUSINESS ADMINISTRATION
California State University-Los Angeles
Los Angeles, CA06.2016
HIGH SCHOOL DIPLOMA - undefined
El Monte High School
El Monte, CA06.2014
Skills
- Bilingual: English/Spanish
- Responsible
- Honest
- Multitaskers
- Team Work
- Good Listener
Timeline
Server
VACA Brunch & Beyond
10.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Montgomery DME
03.2023 - Current
SERVER
Culichi-Town
03.2022 - 03.2023
SERVER
Mariscos San Isidro
08.2020 - 02.2022
HOST, SERVER, BARTENDER AND BREAKER
Sushi Loco
06.2017 - 08.2020
CUSTOMER SERVICE
Metro Pcs
01.2015 - 04.2016
COMPLETED COURSEWORK TOWARDS LEFT COLLEGE - BUSINESS ADMINISTRATION
California State University-Los Angeles
HIGH SCHOOL DIPLOMA - undefined
El Monte High School