Ariana Moore
Hampton,VA
Summary
Dynamic customer service professional with a proven track record at Sutherland Global Services, excelling in problem-solving and communication. Highly dependable and detail-oriented, I effectively resolved customer inquiries, enhancing satisfaction and retention. A fast learner, I thrive in high-pressure environments, consistently achieving team goals and improving workflow efficiency.
Overview
10
10
years of professional experience
Work History
Customer Representative
Sutherland Global Services
Chesapeake, VA
02.2021 - Current
- Assisted customers with inquiries, ensuring accurate and timely responses.
- Resolved customer issues through effective communication and problem-solving techniques.
- Conducted follow-up calls to ensure customer satisfaction and retention rates improved.
Customer Service Representative
Maximus Call Center
Newport News, VA
03.2020 - 01.2021
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline processes, improving overall workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Olive Ole
Hampton, Va
01.2017 - 02.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Waiter
Cinema Cafe
Hampton, Va
04.2016 - 10.2016
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas according to health standards.
- Managed payment processing and handled cash transactions securely and accurately.
Education
No Degree - Criminal Justice
Chowan University
Murfreesboro, NCHigh School Diploma - General Studies
Bethel High School
Hampton, Va06.2017
Skills
- Fast learner
- Highly dependable
- Excellent attention to detail
Timeline
Customer Representative
Sutherland Global Services
02.2021 - Current
Customer Service Representative
Maximus Call Center
03.2020 - 01.2021
Retail Sales Associate
Olive Ole
01.2017 - 02.2019
Waiter
Cinema Cafe
04.2016 - 10.2016
No Degree - Criminal Justice
Chowan University
High School Diploma - General Studies
Bethel High School