Ariana Munoz
Summary
Exceptional interpersonal communication and Adobe Creative Suite expertise. Excelled in fast-paced environments, driving initiatives that significantly improved team collaboration and marketing outcomes. Demonstrated leadership in mentoring roles, blending strong attention to detail with a collaborative spirit to achieve results. Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Bonefish Grill
08.2021 - Current
- Cultivated warm relationships with regular customers.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Student Peer Mentor
University Of Nebraska Omaha
08.2023 - 05.2024
- Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
- Partnered with campus organizations to host events promoting student well-being and academic success, enhancing the overall collegiate experience.
- Worked closely with program coordinators to evaluate the effectiveness of mentoring initiatives and suggest areas for improvement.
- Served as a role model for academic excellence and personal growth, inspiring fellow students to strive for their best potential.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
Social Media/Business Development and Marketing Intern
Cinco De Mayo Omaha
01.2021 - 08.2021
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Increased brand awareness by coordinating and participating in various networking events and trade shows.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
- Scheduled social media postings to advertise products and generate site traffic.
- Contributed to mock-ups, email campaigns, and social media content.
Lead Barista
Scooter's Coffee
07.2018 - 07.2021
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Industrial And Organizational Psychology
University of Nebraska At Omaha
Omaha, NE05.2024
Skills
- Adobe Creative Suite Experience
- Microsoft Office Suite Experience
- Strong attention to detail
- Interpersonal and written communication
- Teamwork and Collaboration
- Thrives in Fast-Paced Environments
- Soccer Intelligence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Peer Mentor
University Of Nebraska Omaha
08.2023 - 05.2024
Restaurant Waiter
Bonefish Grill
08.2021 - Current
Social Media/Business Development and Marketing Intern
Cinco De Mayo Omaha
01.2021 - 08.2021
Lead Barista
Scooter's Coffee
07.2018 - 07.2021
Bachelor of Arts - Industrial And Organizational Psychology
University of Nebraska At Omaha