Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ariana Nakamura

PHOENIX,AZ

Summary

Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.

Overview

10
10
years of professional experience

Work History

Back Office Specialist

Upgrade Inc
02.2025 - Current
  • Identified areas for improvement, recommending changes that led to increased productivity within the team.
  • Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
  • Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
  • Collaborated with other departments to improve interdepartmental communication and overall efficiency.
  • Reduced processing errors with thorough attention to detail and adherence to established protocols.
  • Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.

Collection Specialist

Collection Specialist Upgrade, Inc.
07.2024 - 02.2025
  • Monitor assigned accounts to identify outstanding debts.
  • Review and analyze customer payment histories and current account status.
  • Maintain accurate and up-to-date records of all collection activities and customer interactions.
  • Initiate and handle inbound and outbound collection calls in a professional manner.
  • Utilize multiple communication channels, including phone, email, and mail, to contact customers regarding delinquent accounts.
  • Provide information to customers about their account status, payment options, and the consequences of non-payment.
  • Negotiate repayment plans and payment schedules that are feasible for customers and acceptable to the company.
  • Assist customers in resolving disputes and providing solutions to prevent further delinquencies.
  • Collaborate with the collections team to develop strategies for difficult or complex accounts.
  • Ensure all collection activities comply with federal, state, and local regulations, including Fair Debt Collection Practices Act (FDCPA).
  • Prepare and submit regular reports on the status of delinquent accounts and collection activities. Keep up to date with changes in collection laws and best practices.

Reinstatement Agent

Bridgecrest
06.2018 - 06.2024
  • Work efficiently and concisely on reinstatement portfolio assignments.
  • Use attention to detail to accurately quote customers and void delays and profit loss to Bridgecrest.
  • Successfully handle incoming calls to address customer concerns, use problem solving skills to provide customer with options.
  • Work with vendors, auctions and internal departments to locate vehicles.
  • Correctly process payments that lead to sale holds or release of the vehicles.
  • Process any authorized third-party forms, personal property requests, and any authorized special requests.
  • Support new and existing team members with questions on our procedures and policies.
  • Worked alongside a team to create new ideas to uplift team morale in the FUN committee.
  • Sent out daily performance report to team.

Loan Advisor

Bridgecrest
06.2015 - 10.2018
  • Responsible for contacting and educating customer on their simple interest loans.
  • Establish payment plans and collect balances on delinquent accounts.
  • Determine eligibility of accounts for repossession and placed them in a repossession route.
  • Use company tools to locate phone number, addresses, and employment locations to find vehicles.
  • Maintained an open line of communication with external recovery vendors to locate vehicles.
  • Assisted leadership in sending out daily reports to team about performance.

Education

Associate of Applied Science - Business Management

Northwestern College
Chicago, IL

Skills

  • Effective Communicator
  • Adaptable
  • Teamwork
  • Problem solver
  • Time Management
  • Multitasker
  • Work Ethic
  • Attention to Detail
  • Bilingual
  • Resource Management
  • Strong negotiation skills
  • Assertiveness
  • Goal oriented
  • Empathy and tactfulness
  • Debt recovery expertise
  • Collection negotiation
  • Compliance adherence
  • Problem solving
  • Conflict resolution
  • Attention to detail

Languages

English and Spanish

Timeline

Back Office Specialist

Upgrade Inc
02.2025 - Current

Collection Specialist

Collection Specialist Upgrade, Inc.
07.2024 - 02.2025

Reinstatement Agent

Bridgecrest
06.2018 - 06.2024

Loan Advisor

Bridgecrest
06.2015 - 10.2018

Associate of Applied Science - Business Management

Northwestern College

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