Alejandra Garcia
Redwood City,CA
Summary
Back Office Specialist at a retina practice with a year of experience in patient care. Skilled in providing excellent customer service and promoting positive patient experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Eager and hands-on learner ready to join a team with room for professional growth.
Overview
5
5
years of professional experience
Work History
Back Office Specialist
Northern Vitreous Associates
11.2024 - Current
- Prepared treatment rooms for patient examination, keeping rooms sterilized and neatly
- Replenished inventory equipment and supplies
- Provided vital patient care services, including taking patient medical histories, chief complaints, administering eye drops, performing eye exams, and injection set up
- Ensured all instruments were cleaned at the end of clinic and put in autoclave
- Performed diagnostic tests using OCT and OPTOS imaging
- Helped train new staff on procedures and protocols
- Lead patients to exam rooms, answer general questions and prepare patient for physician by explaining the process
- Educated patients on laser treatments, eye injections, and benefits program
ACTING LEAD
Banana Republic
03.2023 - Current
- Provided product knowledge training to staff members, increasing their confidence in using stockroom to upsell products
- Tracked inventory levels regularly to ensure merchandise availability for customers
- Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Worked with visuals team to arrange and display merchandise to promote sales
- Effectively kept up to date with markdowns and store promotions
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Managed up to 5 workers, ensured productivity in the stockroom
SALES ASSOCIATE
Urban Outfitters
12.2021 - 02.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted in picking and packing online orders
- Maintained high customer service standards in high-volume, fast paced environments
- Processed about 40 transactions a day.
- Awarded employee of the month for exceptional customer service and good work ethic.
SALES ASSOCIATE
Old Navy
07.2021 - 04.2022
- Promoted value of the customer loyalty program, leading to an increase in expected customer sign up rate
- Processed transactions accurately and efficiently using POS system; handling cash or credit card payments
- Maintained cleanliness and organization of sales floor, fitting rooms, and stock areas.
Education
High School Diploma -
Woodside High School
Woodside06.2021
No Degree - Diagnostic Medical Sonography
Foothill
Skills
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Adaptability
- Team Collaboration
- Patient Care
- Scribing Charts
Certifications
- CPR and AED Certified - 2024
- Medical Assistant Certified - San Francisco State 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Back Office Specialist
Northern Vitreous Associates
11.2024 - Current
ACTING LEAD
Banana Republic
03.2023 - Current
SALES ASSOCIATE
Urban Outfitters
12.2021 - 02.2023
SALES ASSOCIATE
Old Navy
07.2021 - 04.2022
High School Diploma -
Woodside High School
No Degree - Diagnostic Medical Sonography
Foothill