Summer Lamb
Charleston,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Back Office Specialist
Cabin Creek Health Systems. Cabin Creek Health Systems
Clendenin, WV
01.2024 - 10.2024
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Consistently met or exceeded performance metrics, contributing to the overall success of the back office team and company as a whole.
Front Desk Receptionist
Valley Healthcare Services
Charleston, WV
01.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Insurance Claim Processor
CAMC
Charleston, WV
06.2022 - 01.2023
- Answered patient telephone calls promptly to avoid on-hold wait times
- Answered constant flow of patients calls with minimal wait times
- Offered advice and assistance to patients, paying attention to special needs or wants
- Expedited urgent claims, ensuring swift processing and payment to clients during critical situations.
- Identified fraudulent activities through meticulous review of claim submissions, saving company resources from potential losses.
- Collaborated with other specialists to develop best practices in claim processing, resulting in a more consistent approach across the organization.
Member Services Specialist
SAM'S CLUB
Charleston, WV
09.2021 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Delivered prompt service to prioritize customer needs
Customer Service Representative
IBEX Global
Charleston, WV
02.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
Clay County High School
Clay, WV05.2018
Skills
- Call Documentation
- Responding to Difficult Customers
- Customer Account Management
- Document management
- Customer service
- Verbal and written communication
- File organization
- Organizing and categorizing
Timeline
Back Office Specialist
Cabin Creek Health Systems. Cabin Creek Health Systems
01.2024 - 10.2024
Front Desk Receptionist
Valley Healthcare Services
01.2023 - 01.2024
Insurance Claim Processor
CAMC
06.2022 - 01.2023
Member Services Specialist
SAM'S CLUB
09.2021 - 06.2022
Customer Service Representative
IBEX Global
02.2020 - 07.2021
High School Diploma -
Clay County High School