Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teiara Moses

Gary,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking customer service representative position. Offering excellent communication and good judgment.

Overview

9
9
years of professional experience

Work History

Back Office Clerk

Dutch Farms
08.2023 - Current
  • Prepared detailed financial analyses to support decision-making processes for upper management.

Improved workflow efficiency by proactively identifying bottlenecks in the back-office processes and suggesting actionable solutions.

  • Supported accounting department in generating accurate financial reports through timely data entry and reconciliation tasks.
  • Managed inventory control tasks, maintaining accurate stock levels to avoid shortages or overstock situations.

Production Line Assembly Worker

Ford Motor Company
05.2019 - 02.2023
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

Home Health Aide

Bright Star Home Health
03.2018 - 04.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Customer Service Representative

Teleperformance
11.2015 - 07.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Elementary Education

Indiana State University
Terre Haute, IN
01.2013

Skills

  • General Housekeeping
  • Hand Assembly Operations
  • Customer Satisfaction
  • Assembly Processes
  • Customer Needs Assessments
  • Work Area Cleaning
  • Grocery Shopping and Storage
  • Meal Planning and Preparation
  • Patient and Compassionate
  • Community Activities
  • Mobility Support
  • Bed Making and Changing
  • Laundry Washing, Drying and Ironing
  • Companionship and Emotional Support
  • Household Chores
  • Personal Care Assistance
  • Home Cleaning and Sanitizing
  • Daily Charting
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Call Documentation
  • Inbound and Outbound Calling
  • Call Transfers
  • Information Inputting
  • Solving Customer Concerns

Timeline

Back Office Clerk

Dutch Farms
08.2023 - Current

Production Line Assembly Worker

Ford Motor Company
05.2019 - 02.2023

Home Health Aide

Bright Star Home Health
03.2018 - 04.2019

Customer Service Representative

Teleperformance
11.2015 - 07.2017

Elementary Education

Indiana State University
Teiara Moses