Jennifer Mendoza
Van Nuys,CA
Summary
Reliable Front and Back Office Medical Assistant with over 20 years at Entelechy Medical Center, excelling in phlebotomy and patient care. Proven ability to enhance patient experiences through attentive communication and problem-solving skills. Skilled in inventory management and fluent in English and Spanish, ensuring efficient operations and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Front and Back Office Medical Assistant
Entelechy Medical Center
11.2008 - Current
- 20+ years experience in phlebotomy, extremely efficient in accessing patient veins and administering injections.
- Knowledge of opening and closing procedures including light housekeeping and handling finances.
- Collecting and preparing patient samples and local and out-of-state laboratories.
- Experience preparing shipping labels via FedEx and USPS for shipping supplements to patient homes.
- Cross-trained in front-office procedures to back up reception staff.
- Trained incoming Front office personnel and newly hired Medical Assistants.
- Facilitated patient flow by notifying providers of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Increased patient overall experience with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Education
Medical Assistant Certification - Medical Assistant
Bryman College
Reseda, CA12-2003
Skills
- Phlebotomy procedures
- Inventory management
- Problem solving
- Phlebotomy techniques
- Fluent in English and Spanish
- Payment collection
- Professional bedside manner
- General housekeeping
- Vital sign monitoring
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front and Back Office Medical Assistant
Entelechy Medical Center
11.2008 - Current
Medical Assistant Certification - Medical Assistant
Bryman College
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