Patricia Petersen

• Assisted healthcare professionals in patient examinations and procedures.
• Managed electronic health records, ensuring accurate and timely data entry.
• Scheduled patient appointments, optimizing clinic workflow and reducing wait times.
• Educated patients on treatment plans and medication management for chronic conditions.
• Monitored vital signs, documenting changes for physician review and intervention.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Implemented infection control protocols, contributing to a safe clinical environment.
• Coordinated with interdisciplinary teams to enhance patient care delivery processes.

• Rooming
• Vital
• Injections
• Refill medication
• Scheduling
• Prior authorization
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Aided in training new medical assistants on office protocols and clinical procedures
• Closely monitored inventory levels of vaccines or medications requiring special storage conditions
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval
of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies

• Assisted in patient intake processes, ensuring accurate documentation and data entry.
• Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
• Supported clinical staff by preparing examination rooms and sterilizing instruments efficiently.
• Recorded vital signs, contributing to comprehensive patient assessments during consultations.
• Educated patients on treatment plans and medication usage, enhancing their understanding of care procedures.
• Managed electronic health records with precision, maintaining confidentiality and compliance standards.
• Trained new staff on operational protocols, fostering a cohesive team environment for optimal service delivery.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with multidisciplinary teams to improve workflow efficiency and patient outcomes.

Back office Medical Assistant
• Review Schedule for the day
• Remind patients of upcoming appointments
• Merging of Charts
• Linking labs, Imaging and outside records
• Adding or updating patient pharmacy prior to visit
• Updating the EHR progress notes with pertinent information for today’s visit removing incorrect information from patient
record
• Updating the global/billing alerts of pertinent information such as :Blood Thinners, Referral requirements, etc into
eClinical Works.
• Entering lab orders into SLS system
• Maintaining a clean environment for patients
• Checking inventory and communicating with supervisors regarding supplies needed in advance
• Prepping charts for multiple providers
• Entering data into EHR
• Checking MA email daily and processing request
Post-Op
• Identifying correct patient
• Safely transporting patient in stretcher or wheelchair to post op
• Documenting the condition of patient in Post-op
• Taking vitals of all sedation and non sedation patients
• Communicating complications or issues to intra Op team, promptly requesting MD or Anesthesia support if needed.
• Removing the IV
• Maintaining a clean work environment
• Safely disposing of sharps
• Ensuring proper transfer of patient to wheelchair
• Checking out patient and helping transport to their vehicle
• Scheduling follow up if needed post-op
• Daily restocking of supplies and communicating with management regarding supplies needed
• Monthly checking of Crash Carts in Post-O

• Managed patient scheduling and coordinated appointments to optimize clinic flow.
• Assisted healthcare providers with patient intake, ensuring accurate information collection.
• Maintained electronic health records, ensuring compliance with privacy regulations and accuracy.
• Responded to patient inquiries and concerns, fostering a welcoming environment.
• Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
• Monitored inventory of medical supplies, ensuring availability for daily operations.
• Trained new medical assistants on front desk protocols and best practices for patient interactions.
• Collaborated with clinical staff to streamline processes, enhancing patient care efficiency.
• Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
• Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
• Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
• Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
• Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
• Facilitated smooth transitions between shifts by maintaining clear communication with colleagues about ongoing tasks or issues requiring attention.
• Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
• Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
• Collaborated with other medical assistants on special projects or initiatives designed to improve overall practice operations.
• Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
• Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
• Checked patient insurance, demographic, and health history to keep information current.
• Completed daily cash reconciliations accurately while adhering to strict financial controls.
• Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multi-line phone system and pleasantly greeted patients.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Registered and verified patient records before triage with most up-to-date information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Prepared and processed patient referrals and transfer requests.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Managed communication between patients and healthcare providers to ensure timely appointments.
• Coordinated patient referrals using electronic health record systems to enhance workflow efficiency.

FRONT OFFICE JOB DESCRIPTIONS, Duties
• Answer extension
• Established patient scheduling
• Medical records
• Check in established patients
• Collect copayments/deductibles/co-insurance and enter payment into EMR.
• Label urine cup for patients who need a urine drug screen. Date of birth, patient's initials, and date COLLECTED.
• Create a new note for that day and print the patient note, PMP, UDI results, imaging, attach to clipboard and put in
the bin for clinical MA
• Make follow-up appointment.
• Check in new patients to the EMR.
• Scan front and back of their insurance cards and the front of their IDs, save
• Collect copayments/deductibles/co-insurance and enter payment into EMR.
• Print the patient note, PMP, UDI results, imaging, and attach to clipboard and put in the bin for clinical MA
• Scan the medical records for the clinician to review later.
• The first page, patient demographics, gets manually entered into the EMR in the appropriate fields. If the information
the patient wrote in is incomplete, have them complete it.
• Close out and balance books at the end of the day.
• Generate payment lists to reconcile in both Payground and Kareo.
• Make sure all payments made in Payground are also recorded in Kareo.
• Respond to outside medical records requests
• To send out medical records we need a signed authorization to release medical records.
• Scan in signed records requests with the authorizations to the EMR.
NEW PATIENT INTAKE COORDINATOR
• New patient scheduling
• Follow New Patient Contact and SOP
• Maintain spreadsheet of new patient contact attempts and referral sources
• Get the medical records, PMP, and imaging reports and present to the clinician for review to accept or deny the patient.
• Prior authorization for medications and imaging orders
• Urine Drug Screen
• Create order for UDI from the previous day's collection.
• Organize samples that was shipped from different locations and prep samples weekly to be tested at the end of the
week.
BACK OFFICE MEDICAL ASSISTANT
• Prep Chart
• Evaluate PMP along with Presumptive and Confirmatory Results. Alert Clinicians of any aberrant results/refill timing
• Imaging attached or Print and attach imaging along with Cd to the chart.
• Room Patient. Evaluate previous note plan and address with patient before giving chart to clinician. Ask if there is
anything new to discuss. Ask about efficacy of the last procedure
• Ask how well their medications are working, what percentage pain decrease and for how long per pill. Ask about side
effects.
• Collect oral fluid for drug screens when necessary.
• Send orders for imaging, PT, and referrals.

• Assisted healthcare providers with patient examinations and procedures, ensuring adherence to safety protocols.
• Administered medications and vaccinations, maintaining accurate documentation in electronic health records.
• Coordinated patient appointments and follow-ups, optimizing scheduling efficiency for increased patient flow.
• Educated patients on treatment plans and preventive care, enhancing overall patient understanding and compliance.

• Assisted providers with medical procedures
• Performed phlebotomy
• Provided wound care treatment
• Escorted patients to exam rooms
• Recorded patient vital signs
• Verified and scheduled patient appointments
• Responsible for back office duties
• Answered a high volume of phone calls
• Well Woman Exam
• Yearly/ quarterly Physical’s
• Well child/children visit
• Immunization/ immunization information sheet

• Administered patient assessments and recorded vital signs to support clinical staff.
• Coordinated patient appointments and managed scheduling to optimize clinic efficiency.
• Assisted in laboratory procedures, ensuring adherence to safety protocols and quality standards.
• Educated patients on treatment plans, medications, and preventative care strategies.

• Rooming patients, obtaining vitals, obtaining current medication list, Random urine and alcohol drug screen and rapid
drug test, EKG’s, vision and hearing test
• On-boarding for numerous employers, employment physical’s, Workers comp injuries
• Immunization, Venipuncture
• Assisted providers with medical procedures
• Performed phlebotomy
• Recorded patient vital signs
• Provided wound care treatment
• Escorted patients to exam rooms
• Responsible for back office duties
• Verified and scheduled patient appointment

Assist with procedures
DOT Exams-department of transportation exam
· Alcohol testing
· drug testing
· Physical Examinations
· worker’s compensation injury care
· (fmcsa)and (osha)federal motor carrier safety administration-and occupational safety and health administration
mandated exams
· preforming phlebotomies
· administer medication
· coordinates and manage patients care including pre-certification,referrals,authorizations,prescriptions and scheduling of
patient for clinic hospital and other ancillary medical treatments and test

• Developed and maintained relationships with potential clients through effective communication strategies.
• Conducted market research to identify new sales opportunities and target demographics.
• Utilized CRM software to manage leads, track sales activities, and streamline workflow processes.
• Collaborated with cross-functional teams to enhance product knowledge and improve customer engagement techniques.
• · Inbound/ Out Bound Calls
  · Conflict Resolution
  · Transferring Calls
  · Taking Payments
  · Unlocking Cars
  · Scheduling Appointments
  · Insurance Verification
  · Outstanding Customer Servic