Christine Fonte
Poughkeepsie
Summary
Dynamic and detail-oriented Medical Assistant with extensive experience at Poughkeepsie Medical Group. Proficient in patient registration and specimen collection, while maintaining HIPAA compliance. Recognized for exceptional customer service and ability to thrive under pressure, ensuring a compassionate environment for patients. Committed to enhancing operational efficiency and patient care quality.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Poughkeepsie Medical Group
12.2024 - Current
- Received, recorded and filed medical payments by check, cash, and credit card through the EMR system
- Take patient Vital Signs such as BP, Temperature, Pulse, Respiration, Oxygen level, weight, height and directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped with phlebotomy work by drawing blood for tests.
- Collected deductibles and copays to post money to patient accounts and participated in billing process.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Cross-trained in front-office procedures to back up reception staff.
- Created new scanned documentation into EHR system.
Pharmacy Customer Service Representative
Walgreens
03.2024 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Verified prescription information prior to entry in pharmacy computer system.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Medical Assistant
All Medical Personnel, Inc
11.2019 - 11.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Clinical Medical Assistant
State University of New York - Ulster Community College
NY01-2026
Certificate - Certified Patient Care Technician
New York Medical Career Training Center
New York, NY06-2019
Skills
- Patient registration
- Specimen collection
- HIPAA regulations
- Maintaining confidentiality
- Filing systems
- Document scanning
- Vital signs measurement
- Front office support
- Laboratory procedures
- Insurance verification
- Patient scheduling
- Appointment management
- Medical office administration
- Phlebotomy
- Direct patient care
- Calm and level-headed under duress
- Customer service
- Specimens collection and processing
- Medical terminology proficiency
- Specimen labeling
- Stocking supplies
- Infection control procedures
- Lab equipment operation
- EMR / EHR
- Vital signs and examinations
- Electrocardiography (EKG)
- EKG set up and monitoring
- Venipuncture and phlebotomy
- Restocking lab supplies
- Anatomy and physiology
- Patient relations
Certification
- Certified Patient Care Technician
- CNA - Certified Nurse Assistant
Timeline
Front and Back Office Medical Assistant
Poughkeepsie Medical Group
12.2024 - Current
Pharmacy Customer Service Representative
Walgreens
03.2024 - Current
Medical Assistant
All Medical Personnel, Inc
11.2019 - 11.2020
Clinical Medical Assistant
State University of New York - Ulster Community College
Certificate - Certified Patient Care Technician
New York Medical Career Training Center