Summary

Overview

Work History

Education

Skills

Languages

Timeline

Victoria Melendez

Apple Valley,CA

Summary

Dedicated medical assistant with over 10 years of experience providing exceptional patient care. Proficient in managing medical records, coordinating appointments, and educating patients, contributing to improved patient satisfaction and operational efficiency.

Overview

years of professional experience

Work History

Front and Back Office Medical Assistant

Providence St. Mary Medical Center

Apple Valley, California

12.2023 - 02.2026

Assisted healthcare providers with patient examinations and procedures.
Managed patient scheduling and maintained appointment calendars effectively.
Recorded patient histories and vital signs accurately during intake processes.
Educated patients on treatment plans and medication instructions clearly.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered injections, medications and treatments as directed by the physician.
Collected, labeled and stored laboratory specimens properly prior to testing.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Assisted with patient intake and registration processes.

Medical Assistant

PIH Health

La Mirada, California

01.2016 - 12.2023

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Managed patient scheduling and maintained appointment calendars effectively.
Communicated with insurance companies to verify patient coverage details.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered injections, medications and treatments as directed by the physician.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Collected samples from patients for laboratory testing purposes.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Lead Medical Assistant

UIC URGENT CARE

City of Industry, California

02.2008 - 01.2016

Managed patient intake process and ensured accurate medical history documentation.
Assisted physicians during examinations and provided necessary medical instruments.
Coordinated scheduling of patient appointments and follow-up visits effectively.
Trained new staff on procedures and best practices in patient care.
Maintained cleanliness and organization of medical equipment and exam rooms.
Educated patients on treatment plans, medications, and preventative care measures.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Managed front office operations, including scheduling patient appointments and managing patient records.
Assisted patients with registration, new patient paperwork and check-out process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Assisted back office patient processes to reduce office wait times.

Education

GED -

Norwalk La Mirada Adult School

Norwalk, CA

06-2010

Graduate Certificate - Medical Assistant

Everest College

City Of Industry, CA

12-2007