Hi, I’m
Gabriella Futo
Subotica,Serbia
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
years of professional experience
Work History
B.P.O. Poland
Back Office Specialist
12.2019 - 02.2024
Job overview
- Skillfully identifying customer needs, handled complex customer inquiries, providing support during ordering, return, complaint and exchange process
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks
- Collaborated with other departments to improve interdepartmental communication and overall efficiency
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Assisted in training new hires, sharing knowledge and best practices for successful integration into the team
Teleperformance
Customer Service Representative
02.2019 - 12.2019
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Norwegian Cruise Line
Youth/ Teen Counselor
08.2010 - 01.2018
Job overview
- Empower young minds from different backgrounds and countries by providing engaging and safe activities onboard
- Assisting in developing program curriculums tailored to address specific issues faced by youngsters and teens, resulting in better outcomes
- Work as a team with other cruise staff members as well as with other shipboard departments
- Assist Youth Program Manager with keeping a close eye on inventory, supplies and all other necessary equipment needed to successfully run the operation
- Dealing with kids with special needs
Education
Politechnical SchoolSubotica, Serbia
High School Diploma
Skills
- Document Management
- Data entry expertise
- Time Management
- Technical Support
- Data Analysis
- Administrative Support
- Problem Solving
- Teamwork Abilities
- Organizational Skills
- Customer Service
- Mail handling
Languages
Hungarian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Back Office Specialist
B.P.O. Poland
12.2019 - 02.2024
Customer Service Representative
Teleperformance
02.2019 - 12.2019
Youth/ Teen Counselor
Norwegian Cruise Line
08.2010 - 01.2018
Politechnical School
High School Diploma
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