Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ariana Orduno

Tucson

Summary

Dynamic Property Manager with a proven track record at ComCapp, excelling in occupancy management and tenant relations. Skilled in financial budgeting and reporting, I successfully increased property occupancy rates while fostering strong customer service. Adept at utilizing MRI accounting software, I implemented cost-saving measures that enhanced operational efficiency and tenant satisfaction.

Overview

8
8
years of professional experience

Work History

Property Manager

ComCapp
08.2019 - Current
  • Assisted in managing tenant communications and inquiries to enhance resident satisfaction.
  • Supported property maintenance scheduling to ensure timely repairs and upkeep.
  • Learned and utilized property management software for tracking lease agreements and payments.
  • Contributed to marketing efforts by helping prepare promotional materials for available units.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Planned special events such as lotteries, dedications and project tours.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Completed annual rent calculations using housing database software.

License Life Insurance Agent

Primerica
10.2017 - 05.2019
  • Developed tailored life insurance policies to meet client needs and enhance financial security.
  • Conducted thorough needs analysis to identify appropriate coverage options for diverse clientele.
  • Established and maintained strong relationships with clients, fostering trust and enhancing retention rates.
  • Educated clients on policy benefits, claims processes, and risk management strategies effectively.
  • Educated clients on policy benefits, coverage options, and claim processes.
  • Developed comprehensive insurance plans tailored to client needs and financial goals.
  • Conducted regular follow-ups with clients to ensure satisfaction and address concerns.
  • Mentored new agents on best practices in sales techniques and customer service.
  • Led training sessions focused on compliance regulations and ethical sales practices for staff development.
  • Contributed to community outreach initiatives aimed at promoting financial literacy and raising awareness about the value of life insurance protection.
  • Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
  • Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
  • Leveraged networking events to establish valuable connections within the industry, enhancing visibility among prospective clients and peers alike.
  • Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
  • Maintained high standards of customer service by building relationships with clients.
  • Negotiated contracts and terms of sale with potential customers.

Education

Medical Billing And Coding - Medical Billing

Apollo College
Tucson, AZ
08-2009

High School Diploma -

Sunnyside High School
Tucson, AZ
05-2007

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Staff management
  • Leasing and sales
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Financial budgeting and reporting
  • Marketing and advertising
  • Property accountability
  • MRI accounting software

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

ComCapp
08.2019 - Current

License Life Insurance Agent

Primerica
10.2017 - 05.2019

Medical Billing And Coding - Medical Billing

Apollo College

High School Diploma -

Sunnyside High School

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Ariana Orduno