Ariana Robles
Tampa,USA
Summary
Detail-oriented Veterinary Medical Billing Specialist with experience in medical billing, insurance verification, and payment processing. Skilled in generating estimates, invoices, and aged receivable reports while ensuring accuracy and compliance. Strong background in veterinary assistance, including triaging, blood draws, and animal handling. Experienced in front desk operations, customer service, and financial transactions, including cash handling and insurance processing. Proficient in Microsoft Office, medical records management, and veterinary terminology. Excellent communication and leadership skills with the ability to multitask in fast-paced veterinary and emergency hospital environments.
Overview
9
9
years of professional experience
Work History
Medical Billing
Fetch Specialty and Emergency
04.2024 - Current
- Manage client billing, insurance claims, and payment processing for veterinary services
- Generate estimates and invoices while verifying pet insurance coverage
- Submit and track insurance claims, resolving outstanding balances as needed
- Prepare weekly aged receivable reports to monitor outstanding accounts
- Provide exceptional customer service, assisting pet owners with billing inquiries and payment solutions
Customer Service Representative
BluePearl Specialty + Emergency Pet Hospital
04.2021 - 04.2024
- Greet and assist clients with check-ins, check-outs, and appointment scheduling
- Determine emergency cases and prioritize accordingly
- Answer emergency and non-emergency calls with professionalism and efficiency
- Provide emotional support and resource materials to grieving pet owners
- Handle financial transactions, including cash, credit, checks, and insurance processing
Veterinary Assistant
BluePearl Specialty + Emergency Pet Hospital
04.2021 - 04.2024
- Assisted veterinarians with examinations, treatments, and patient handling
- Conducted blood draws, triaging, and patient restraint during procedures
- Fed, bathed, and groomed animals, ensuring their well-being and comfort
- Maintained clean and sterilized examination areas and medical equipment
- Educated pet owners on post-care instructions and medication administration
Fulfillment Associate/Cashier/ Customer Service
Target
07.2019 - 04.2021
- Efficiently picked and packaged customer orders for in-store and curbside pickup
- Provided excellent customer service at checkout and throughout the store
Department Manager/ Cashier/ Customer Service
Walmart
12.2018 - 07.2019
- Managed general merchandise and grocery departments, including ordering and inventory
- Supervised employees and ensured compliance with organizational standards
- Oversaw cash office operations, prepared tills, deposits, and financial reports
- Assisted with receiving shipments and vendor deliveries
Customer Service Associate
Winn Dixie
10.2016 - 12.2017
- Managed customer service desk operations, including returns, lottery sales, and Western Union transactions
- Handled cash office responsibilities, balancing tills and managing safe deposits
- Provided frontline customer service and ensured smooth store operations
Sales Associate/ Customer Service Associate
Paradies Lagardere
02.2016 - 01.2017
- Assisted customers at Tampa International Airport with purchases and inquiries
- Provided directions and guidance to passengers within the airport
- Restocked merchandise to ensure product availability
Education
Associate's degree - Accounting Operations
St Petersburg College
Saint Petersburg, FL12-2025
High school or equivalent -
Chamberlain High School
Tampa, FL05.2017
Skills
- Insurance verification
- Medical billing
- Front desk
- Computer skills
- Cash handling
- Hospital experience
- Medical terminology
- Veterinary Technician Experience
- Cash register
- Veterinary experience
- Phone etiquette
- Veterinary Assistant
- Microsoft Office
- Apple
- Communication skills
- Office experience
- Customer service
- Medical records
- Animal Care
- Medical office experience
- Animal Handling
- Veterinary terminology
- Leadership
- Active listening
- Critical thinking
- Data entry
- Sample collection
Languages
English
Native or Bilingual
Timeline
Medical Billing
Fetch Specialty and Emergency
04.2024 - Current
Customer Service Representative
BluePearl Specialty + Emergency Pet Hospital
04.2021 - 04.2024
Veterinary Assistant
BluePearl Specialty + Emergency Pet Hospital
04.2021 - 04.2024
Fulfillment Associate/Cashier/ Customer Service
Target
07.2019 - 04.2021
Department Manager/ Cashier/ Customer Service
Walmart
12.2018 - 07.2019
Customer Service Associate
Winn Dixie
10.2016 - 12.2017
Sales Associate/ Customer Service Associate
Paradies Lagardere
02.2016 - 01.2017
High school or equivalent -
Chamberlain High School
Associate's degree - Accounting Operations
St Petersburg College
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