Lindsay Smith
Knoxville, ,TN
Summary
Detail-oriented professional with expertise in medical coding, claim processing, and HIPAA compliance. Demonstrated success in maintaining accurate records and enhancing billing efficiency. Experienced educator skilled in implementing lesson plans and managing diverse classrooms. Proven ability to support students through individualized attention, fostering positive learning environments while enhancing client satisfaction and streamlining operations.
Overview
17
17
years of professional experience
Work History
Medical Billing
White Coat Consulting
Knoxville , TN
07.2025 - Current
- Processed medical claims using electronic billing systems, ensuring compliance with HIPAA regulations.
- Entered data into secure electronic billing system, ensuring accurate and compliant records.
- Verified patient information for accuracy and completeness, reducing claim rejections.
- Managed remote tasks effectively, maintaining productivity and organization.
Substitute Teacher
Knox County Schools
Knoxville , TN
08.2025 - 05.2026
- Implemented lesson plans to engage students in various subjects.
- Managed classroom behavior using positive reinforcement techniques.
- Collaborated with teachers to align instructional goals and activities.
- Provided individualized support to students needing additional assistance.
Medical Billing Assistant
Friend Surgical Solutions
Trinity, FL
01.2026 - 04.2026
- Processed medical claims, ensuring compliance with billing regulations.
- Verified patient information for accuracy and completeness.
- Resolved billing discrepancies with healthcare providers to enhance accuracy and expedite reimbursement.
- Executed tasks independently across various settings, demonstrating adaptability and reliability.
Special Education Teachers Assistant
Knox County Schools
Knoxville , TN
02.2024 - 05.2025
- Assisted teachers in implementing individualized lesson plans for students with special needs.
- Supported classroom management by maintaining a positive and structured environment.
- Facilitated communication between students, teachers, and parents regarding student progress.
- Collaborated with staff to adapt learning materials for diverse learning styles.
- Monitored student behavior and provided guidance to foster social skills development.
- Assisted in conducting assessments to track student performance and needs.
Substitute Teacher
Knox County Schools
Knoxville , TN
02.2022 - 07.2024
- Designed and implemented lesson plans that actively engaged diverse student groups.
- Maintained positive learning environment by effectively managing classroom behavior.
- Delivered individualized support to enhance learning outcomes for students needing additional assistance.
- Collaborated with regular teachers to ensure continuity of instruction.
Front End Associate
Walmart
Knoxville, TN
08.2020 - 07.2021
- Operated cash registers and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled returns and exchanges while maintaining positive customer interactions.
- Maintained product displays to ensure a clean and organized shopping environment.
- Trained new associates on store policies, procedures, and customer service standards.
Customer Support Specialist
Creative Solutions
Knoxville, TN
01.2010 - 08.2018
- Assisted customers with inquiries and resolved issues promptly.
- Provided timely support for customer inquiries via phone and email.
- Managed customer accounts and updated information accurately.
- Provided product knowledge to customers for informed decisions.
- Provided quotes and took care of all billing and collections.
Embroidery Associate
Embroidery To Go
Knoxville, TN
01.2015 - 01.2017
- Operated embroidery machines to create custom designs for various products.
- Maintained high-quality standards during embroidery production processes.
- Collaborated with team members to meet customer specifications and deadlines.
- Inspected finished products for accuracy and quality assurance.
- Assisted in troubleshooting machine malfunctions and performing maintenance tasks.
- Prepared materials and supplies for efficient workflow and production readiness.
- Received and processed orders from large companies, ensuring accuracy and completeness.
- Processed customer payments accurately in-store, online, and over the phone to ensure smooth transactions.
Concessions Manager
Fountain City Ballpark and Recreation
Knoxville, TN
06.2013 - 09.2014
- Managed daily operations of concessions at local sports and recreation events.
- Developed schedules to optimize team performance during busy game days.
- Coordinated inventory management to maintain product availability and freshness.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Managed finances by maintaining concessions records for sales, expenses, and labor hours.
Waitress
Outback Steakhouse
Knoxville , TN
10.2009 - 08.2012
- Provided excellent customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages promptly to tables.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new waitstaff on restaurant procedures.
Education
Associate of Science - Business Administration
Pellissippi State Community College
Knoxville, TN05-2006
Cosmetology - Cosmetology
Ross The Boss Cosmetology School
Knoxville05-2004
High School Diploma -
Central High School
Knoxville, TN12-2002
Skills
- Medical coding
- Claim processing
- Electronic billing systems
- HIPAA compliance
- Claim management
- Insurance verification
- Billing accuracy
- Billing systems
- Payment processing
- Data entry
- Billing support
- Patient engagement
- Data visualization
- Task prioritization
- Patient relationship management
Timeline
Medical Billing Assistant
Friend Surgical Solutions
01.2026 - 04.2026
Substitute Teacher
Knox County Schools
08.2025 - 05.2026
Medical Billing
White Coat Consulting
07.2025 - Current
Special Education Teachers Assistant
Knox County Schools
02.2024 - 05.2025
Substitute Teacher
Knox County Schools
02.2022 - 07.2024
Front End Associate
Walmart
08.2020 - 07.2021
Embroidery Associate
Embroidery To Go
01.2015 - 01.2017
Concessions Manager
Fountain City Ballpark and Recreation
06.2013 - 09.2014
Customer Support Specialist
Creative Solutions
01.2010 - 08.2018
Waitress
Outback Steakhouse
10.2009 - 08.2012
Associate of Science - Business Administration
Pellissippi State Community College
Cosmetology - Cosmetology
Ross The Boss Cosmetology School
High School Diploma -
Central High School