Dynamic and customer-focused professional with experience as a Nursing Assistant at Rocky Mountain Care, excelling in patient engagement and compassionate care. Proven ability in floral design and sales, creating personalized arrangements that enhance customer satisfaction. Skilled in multitasking and delivering exceptional service, fostering loyalty and trust among clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Florist
Personal Business
01.2024 - Current
Utilized floral design techniques to craft unique floral arrangements.
Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Nursing Assistant
Rocky Mountain Care- Willow Springs
09.2024 - 01.2025
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
Documented care actions by completing records and logs in medical software system.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Crew Member
Wendy's
01.2024 - 08.2024
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Stansbury High School
Stansbury, UT
Business Management
Tooele Technical College
Tooele, UT
08-2025
Skills
Flower arranging
Sales and service-oriented
Customer Service-oriented
Bouquet wrapping
Bouquet made by hand
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.