Ariana Santiago Almonte
Lascassas,TN
Summary
Psychology graduate from Middle Tennessee State University with a Bachelor of Science in Psychology and minors in Criminology and Mental Health Services. Strong academic background in criminal behavior, psychological disorders, research methods, and mental health ethics. Experience providing customer service, collaborating with diverse populations, and working in fast-paced environments. Passionate about victim advocacy, forensic psychology, and supporting individuals through evidence-based and trauma-informed approaches. Seeking opportunities to apply knowledge and skills in mental health, criminal justice, and victim services settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Murfreesboro, TN
08.2022 - Current
- Picked and prepared online grocery orders accurately in a fast-paced work environment.
- Helped customers and worked with team members to solve problems and ensure orders were completed correctly.
- Paid close attention to detail while managing multiple orders and meeting deadlines.
- Adjusted quickly to changes in customer requests and daily work demands.
- Worked as part of a team to provide efficient and friendly customer service.
- Solved problems by finding item substitutions and correcting order issues.
- Assisted customers with patience, professionalism, and respect.
- Used strong organizational and time-management skills to complete multiple tasks throughout each shift.
Intern
Office of Family Safety
Nashville, TN
01.2026 - 04.2026
- Met with domestic violence survivors to assess their needs and connect them with housing, legal, counseling, and community resources.
- Created personalized safety plans to help clients stay safe and access support services.
- Helped clients understand the court process and assisted them with filing Orders of Protection.
- Worked with attorneys, victim advocates, and community organizations to coordinate services for clients.
- Provided emotional support, crisis assistance, and education about domestic violence to clients and their families.
- Maintained confidential client information and assisted with data collection and reporting.
- Followed up with clients after services to check on their safety and connect them with additional resources when needed.
- Reviewed court cases involving firearms and strangulation to help identify higher-risk situations and support victim safety.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2026
Skills
- Research Methods and Statistical Analysis
- Crisis Intervention and Victim Advocacy
- Case Management and Resource Referral
- Trauma-Informed Care
- Risk and Needs Assessment
- Professional Communication
- Data Collection and Documentation
- Ethical Decision-Making
- Behavioral Observation
- Active Listening and Empathy
- Team Collaboration
- Time Management and Organization
Certification
- Certified Mental Health First Aider, National Council for Mental Wellbeing
- Certified QPR , QPR Institute
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Intern
Office of Family Safety
01.2026 - 04.2026
Online Personal Shopper
Walmart
08.2022 - Current
Bachelor of Science - Psychology
Middle Tennessee State University