Experienced Care Manager specializing in case management and coordinated care within community services. Known for reliability and effective communication with families and service providers. Demonstrated ability to handle complex caseloads and contribute to team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MSW Intern
Cape Atlantic Ink- Juvenile Justice System
Mays Landing, NJ
08.2025 - Current
Complete Quality Review Reports (QRRs).
Attend agency appointments and participate in assessments, service planning, and care coordination.
Engage with families to explain CMO services and BPS assessment, promoting understanding and connection to supports.
Gain hands-on experience in care coordination for justice-involved youth, applying trauma-informed and culturally responsive approaches.
Attend agency committees and meetings, contributing to collaborative decision-making.
Care Manager
Cape Atlantic Ink.
Mays Landing, NJ
04.2022 - Current
Provide comprehensive, community-based care management for children and adolescents with complex behavioral health, developmental, and family system needs.
Facilitate Child and Family Team (CFT) meetings, ensuring family voice, collaboration, and strengths-based planning.
Develop, implement, and monitor Individualized Service Plans (ISPs) in coordination with youth, caregivers, schools, and multidisciplinary providers.
Coordinate services across mental health, education, medical, DCPP, juvenile justice, and community-based systems to support youth stability in home and community settings.
Conduct ongoing strengths and needs assessments, adjusting service plans based on progress, crises, and changing family circumstances.
Advocate for youth and families while maintaining confidentiality, professional boundaries, and ethical practice.
Build and maintain collaborative relationships with community providers, schools, and state agencies.
Crisis Intervention Specialist
Family Intervention Services
East Orange, NJ
04.2019 - 06.2021
Provided 24/7 emergency crisis response phone/in-person to agency clients who were experiencing a behavioral and/or emotional crisis through case management across multi-systems linkages during stabilization period to meet the needs of the family such as intensive family therapy and behavioral assistance.
Developed a transition plan with families to assist with proper community linkages for ongoing support based on recommendations.
Collaboratively developed individual and family services plans and goals, which are behaviorally specific with families.
Assisted clients/families in applying for insurance coverage which includes but does not limit to determining eligibility, obtaining required documentation, completing application forms, and following up on application status case management tracking.
Resident Assistant (RA)
Straight and Narrow Inc
Paterson, NJ
01.2018 - 05.2019
Provide direct supervision and support to clients on unit.
Maintain high visibility in client areas to provide structure and supervision.
Assist/supervise clients in maintaining the safety and cleanliness of the facility.
Complete rounds of unit every 30 minutes and ensure that all clients are accounted for.
Collect clients’ urines for testing.
Transport, escort and monitor clients on appointments outside the agency as assigned.
Supervise in-house client visits when assigned.
Report any significant events or individual client or group movement outside the agency to the OnSite Supervisor; leave messages regarding any significant events for other staff via voice mail.
Provide crisis counseling as necessary.
Make appropriate referral to SN counselor by calling or sending an e-mail.
Ensure all documentation is included in the client’s physical chart and Electronic Health Record.
Family Liaison
AmeriCorps- Orange NJ
Orange, NJ
09.2018 - 12.2018
Work with the Site Coordinator to design a Family Access Plan and Family Leadership Plan.
Develop a culturally competent and effective Outreach Plan.
Continuously assess and address issues of family access within the school.
Coordinate and on-going activities necessary for increased family engagement and family partnership in the OCSI initiative.
Establish and facilitate supportive and effective partnerships with family members.
Facilitate leadership development for family members.
Document activities and developments related to family partnership within the Community School.
Provide referrals, as needed, to necessary community based organizations and agencies.
Education
Master of Social Work - Social Work
Delaware State University
Dover, DE
05.2026
Bachelor of Art - Psychology
Montclair State University
Montclair, NJ
05.2018
Associates of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ
05.2016
Skills
Strengths-based assessment
Care coordination
Crisis intervention
Family engagement
Service planning
Cultural competency
Problem-solving
Case documentation
Strategic planner
Self motivation
Certification
• Opioid Overdose and Naloxone • NJ Health and Safety Basics: School Age and Summer Camp • Foundation of Child Development for Child Care Center Teachers CMO Care Manager Certification