Ariana Stojanov
Queens,NY
Summary
Proven multitasker and organizational expert, excelled at Lenny's Clam Bar & Restaurant by enhancing customer satisfaction and streamlining seating processes. Skilled in Microsoft Office and adept at fostering positive relations, significantly improved service efficiency. Demonstrated exceptional problem-solving abilities, ensuring seamless operational flow in fast-paced environments. Friendly Receptionist with background in various office settings in both dental and medical settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Radiology Office Receptionist
Main Street Radiology
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology exam preparations.
- Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
- Streamlined office operations by effectively organizing and maintaining patient records in compliance with HIPAA regulations.
- Increased staff productivity through accurate transcription of radiologist reports and timely distribution to referring physicians.
- Reduced wait times for patients by promptly answering phone calls, addressing inquiries, and directing callers to appropriate personnel.
- Boosted customer satisfaction with compassionate assistance while guiding patients through registration processes and explaining procedures.
- Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.
- Supported radiologists'' workflow efficiency through timely preparation of examination rooms with required equipment and supplies.
- Promoted a positive patient experience by proactively addressing concerns and providing clear communication regarding appointment changes or delays.
- Improved billing accuracy by diligently collecting co-pays, deductibles, and other fees at the time of service.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Restaurant Hostess
Lenny's Clam Bar & Restaurant
08.2019 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Dental Office Receptionist
Dentistry On Broadway
03.2022 - 08.2022
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Education
Bachelor of Science - Biology
St. John's University
Jamaica, Queens, New York05.2024
High School Diploma -
Queens Metropolitan High School
Forest Hills, Queens, New York06.2020
Skills
Organization skills
Time Management
Customer/Patient relations
Scheduling appointments
Professional Demeanor
Attention to Detail
Punctual and Reliable
Microsoft Office
Data Entry
Problem-Solving
Phone Etiquette
Insurance Verification
Accomplishments
Awarded and chosen to be a member of the National Society of High School Scholars for initiatives shown throughout my coursework. A member of the Serbian Association of New York, a non-profit organization. Member of the Opancici Serbian Folklore Ensemble for 14 years. As well as a member of the CASA Foster Care Organization, where our first priorities are to ensure that all children in the foster care system have their needs met and their rights protected.
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Radiology Office Receptionist
Main Street Radiology
06.2023 - Current
Dental Office Receptionist
Dentistry On Broadway
03.2022 - 08.2022
Restaurant Hostess
Lenny's Clam Bar & Restaurant
08.2019 - 03.2023
Bachelor of Science - Biology
St. John's University
High School Diploma -
Queens Metropolitan High School
Similar Profiles
Lidice HuertaLidice Huerta
Radiologic Technologist at Main Street RadiologyRadiologic Technologist at Main Street Radiology
Laura VassilLaura Vassil
Radiologic Technologist at Main Street RadiologyRadiologic Technologist at Main Street Radiology
Jayson E. Mendez-AriasJayson E. Mendez-Arias
FRONT DESK RECEPTIONIST at MAIN STREET RADIOLOGYFRONT DESK RECEPTIONIST at MAIN STREET RADIOLOGY