Ariana Villegas
Charlotte,NC
Summary
Dynamic manager with a proven track record at Circle K, excelling in team leadership and conflict resolution. Skilled in optimizing schedules and enhancing customer satisfaction through effective communication. Recognized for fostering a collaborative environment and empowering team members, resulting in improved performance and engagement. Proficient in data management and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Circle K
11.2020 - 05.2025
- Managed and motivated employees to be productive⁵⁵⁵ and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Dispatcher
Acm
08.2019 - 10.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Team Leader
Circle K
08.2018 - 07.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
GED - General Studies
Tri-community Adult Education Pioneer
Covina, CA06.2008
Skills
Attend and demonstrate company meetings, county inventory, county money
Make schedules, and store orders with budget and precision Managing deposits, optimize navigating computer skills with little training to navigate things like looking up old store orders, camera security system, old receipts
Customer service skills, team skills
Assigning loads, and communication skills and precision instructions on delivery and traffic routes
Handle communication with care and support Building reliability professionalism coordinating pickups- deliveries And always collaborating in optimizing ways
Following company regulations helps navigate you're day so you can be more informative for ensuring drivers with emergencies and breakdowns
Timeline
Manager
Circle K
11.2020 - 05.2025
Dispatcher
Acm
08.2019 - 10.2020
Team Leader
Circle K
08.2018 - 07.2019
GED - General Studies
Tri-community Adult Education Pioneer
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