Ariana Walters
Tucker,GA
Summary
Highly motivated, results driven professional with over 10 years of experience in high volume operations, complex compliance and consultative stakeholder management. Proven ability to solve complex problems, analyze data and finalize high stakes agreements (closing) with exceptional attention to detail. Seeking to leverage expertise in process optimization detailed regulatory compliance, and client relationship management. Excels as a tenacious team player, self starter, and effective communicator.
Overview
11
11
years of professional experience
Work History
Progressive Bodily Injury Claims Adjuster
Progressive Insurance
11.2021 - Current
- Managed time and resources to make sound claims adjusting decisions.
- Investigated and determined insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
- Determined the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.
- Interviewed, collected and documented confidential information from customers, agents and witnesses. Reviews police reports, medical information, workers compensation and other data when appropriate.
- Interpreted personal auto policies and analyzes information gathered to determine course of action.
- Investigated facts of loss and ensures that coverage and liability decisions are consistent with the report of the accident.
- Recognized applicable exposures and endorsements and referred to management if appropriate.
- Identified potential fraud and referred for investigation.
- Proactively communicates, updates and responds timely to customer concerns.
- Accumulate information on the status and treatment needs of injured person(s), most commonly for soft tissue injuries and mild-to-severe sprain/strain, and minor scarring, fractures or concussions.
- Evaluates, settles and issues payments for unrepresented bodily injury / workers compensation claims.
Claims Specialist
State Farm Mutual Automobile Insurance Company
01.2017 - 01.2021
- Managed high volume, complex claim lifecycles acting as the primary point of contact for customers, repair facilities, legal entities, and other carriers.
- Successfully negotiated and finalized liability for a diverse range of accident claims, mirroring the process of candidate engagement and closing.
- Ensured operational compliance by accurately adjudicating and processing claims accordingly to specific state jurisdictions, demonstrating superior attention to detail and ability to handle detailed regulatory requirements.
- Organized streamline case files, managing all aspects of the claim process from the initial tow/rental set up to final subrogation, consistently meeting critical deadlines in a fast paced, high stress environment.
- Provided superior customer service and problem-solving solutions to address complex customers inquiries and drive positive incomes.
Accounts Receivable Specialist
Southeastern Automotive Warehouse
01.2016 - 01.2019
- Maintained 100% data accuracy by meticulously verifying and entering cash, check, and credit card transactions, ensuring prompt and correct revenue posting and reconciliation.
- Verified the validity of account discrepancies, leading to proactive communication with stakeholders to resolve billing issues and optimize collection process.
- Managed end-to-end processing of customer payments, including transactions from lockbox and local deposits.
- Verify validity of account discrepancies.
Lockbox Specialist
Bank of America
02.2015 - 01.2016
- Maintained a data entry speed of 8,000 Keystrokes per minute while processing high volumes of payments, demonstrating speed and accuracy for back-end HR systems.
- Handled the secure collection, opening, and processing of all incoming mail and deposits with strict adherence to financial security protocols.
Education
BA - Mass Communications
Fort Valley State University
Fort Valley, GASkills
- Medical records analysis
- Claims investigation
- Insurance policy coverage knowledge
- Settlement negotiation
- Complex coverage issues
- Insurance regulations
Timeline
Progressive Bodily Injury Claims Adjuster
Progressive Insurance
11.2021 - Current
Claims Specialist
State Farm Mutual Automobile Insurance Company
01.2017 - 01.2021
Accounts Receivable Specialist
Southeastern Automotive Warehouse
01.2016 - 01.2019
Lockbox Specialist
Bank of America
02.2015 - 01.2016
BA - Mass Communications
Fort Valley State University